Citadel Credit Union is a financial institution that has received mixed reviews from its customers. While some have had a great experience with the helpful and friendly staff, others have faced issues with the ATM in the drive-through not accepting cash deposits, which has been an ongoing problem for some customers. The credit union has shown a commitment to addressing customer concerns, with representatives going above and beyond to address issues. Diane Morgan, a senior financial service professional, and Jalena Baker, a senior financial service representative, have been praised for their exceptional customer service and diligence in resolving customer inquiries. Customers have also highlighted the convenience of the mobile app, which allows them to manage their accounts easily. Overall, Citadel Credit Union appears to offer a range of services and features, with the quality of customer service being a key factor in the varying experiences reported by its customers.
