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November 2025 by Sarah Fortin
These guys were GREAT! I was on a road trip and they got me in quick for an emergency oil change. Friendly, honest and fair! 100% recommend Thanks again to Bryan and crew for a memorable experience :)
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August 2025 by Britt Neve
Took my car in for an alignment cause it was chewing up my tires they said we were good ended up having to take it back 3 days later they said they fixed it again now I have to take it somewhere else and replace a tire
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May 2025 by Joshua Velez
The workers are knowledgeable and very helpful. They communicate clearly with customer's and listen to the customer's situation / problems. They helped me with my car issues and got me back on the road driving asap.
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March 2025 by Sean Verrier
We live in Long Island and my wife picked up her father for a Doctors appointment when the car broke down near Paul’s. They were excellent and made it a priority to get the injection coil fixed so she could make it to the Dr’s. Very fair price and fixed it within an hour! Thanks for getting it done quick and not taking advantage of a situation where he could have! Highly recommend!
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February 2025 by Jeremy S.
This place is great! I took my new vehicle there for a brake issue and an issue with my tire. Even though my vehicle was under warranty, I wanted them to look at it because I didn't like the service provided to me at the dealership on a previous vehicle. After a quick brake check, it was determined that there was absolutely nothing wrong with the braking system on my car (the theory was that a rock flew in somewhere after roads were treated after a snowstorm caused some noise and then flew out somewhere with minor damage). No replacement of any parts is needed. They also looked at my tire and said a pin from a trailer got stuck in my tire, and they could plug it first to see if it holds air and, if not, bring it back to replace the tire. While they could have tried to charge me for calipers, brakes, rotors, and a tire, they were honest and I walked out paying $20 for a plug for the tire. I definitely recommend taking your vehicle to this garage!
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January 2025 by Jade Egan-Cruz
I feel compelled to share my experience at Paul's Auto Repair to help other car owners make informed decisions. Despite warnings from others, we chose Paul's due to its proximity when our car needed towing. What followed was a series of frustrating events:
1. The shop diagnosed and replaced our rear differential, but upon receiving the vehicle back, we noticed a new noise that wasn't present before.
2. When we returned to address this issue, Brian claimed the noise was pre-existing and attributed it to regenerative braking. However, we were certain this noise emerged only after their service.
3. Seeking clarity, we took the car to a Subaru dealership and within hours they came back to us informing us that Paul's had installed an incorrect rear differential that wasn't compatible with our specific model.
4. We were forced to have the differential replaced again at said dealership. While Paul's agreed to issue us a refund, over 3 months have passed since we returned the incorrectly installed rear differential, and we're still awaiting reimbursement.
5. After weeks of waiting, Brian condescendingly informed us that they wouldn’t be refunding the labor costs for installing the incorrect part, only a refund for the part itself. Instead of taking responsibility for the error, they shifted the blame to their parts supplier. Brian claimed they did nothing wrong in installing a part that wasn’t designed for our vehicle.
Despite multiple conversations with both Brian and the owner John, this situation remains unresolved. Based on our experience, I cannot recommend their services. A reputable auto shop would take accountability for their mistakes and ensure proper parts are installed in customers' vehicles. To end this, I just want to reiterate that we not only had an incorrect part installed on our vehicle but had to, at our own cost, diagnose the issue they created, replace the part they had been paid to replace, return the incorrect differential to them, and have still not received a refund. John, you have our number. Please do the right thing and give us a refund.
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October 2024 by Sam G
Fantastic shop!
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September 2024 by Crystal Smith
My car battery died on me the other morning and I was towed by AAA to this repair shop since it was the closest to my location. Upon arrival, they took in my car quick which I appreciated. However, about 30 mins later my keys were given back to me with a new car battery. Not one thing was mentioned about how I needed a new one nor was the price mentioned. They also didn’t ask me if I wanted the service done, they just did it without confirmation which left a bad taste in my mouth. Now, I have a 2017 Subaru Impreza and my battery has never been close to even $200. My total was $327. Apparently the battery was $202 and they charged me an additional $95 for a battery test. Absolutely ridiculous. From the non confirmation to the price and reasoning, I felt taken advantage of. Then, when asked about the price and why it was so high, they justified it by comparing their auto shop to going to an Autozone and said “they would’ve found something else wrong with your car to try to upsell”. And then they gave me a piece of s*** battery with no warranty paper. Will NEVER be back and would not recommend.
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January 2024 by Michael Macedonia
Reliable work. Great service!
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January 2024 by Katherine Macedonia
Excellent service! Great work.
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November 2023 by Nick Christian
Good service , gets you in quick , staff is friendly, good quality of work
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October 2023 by Amanda Hlavaty
Great place to take your vehicle and great people!
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October 2023 by Jessica Patten
Always wonderful service!
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October 2023 by Dan Hulse
Great people...very helpful
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September 2023 by Carrie Morgenstern
This is a family business owned and operated by a very caring person. He was excellent at towing my vehicle and insured very secure towing. He was very friendly and caring. I would recommend his towing to anyone. He is a AAA towing company. AAA referred me to him. Thank you for all of your kindness, safety and security in towing my vehicle Paul's Garage (Towing).
