CVS Health is conducting COVID-19 testing, with lab and rapid testing options available in select states. While demand may cause lab delays, the staff work hard to provide quality service. Customers praise the pharmacy team, particularly Nikki, for their positive attitude, helpfulness, and politeness, even when dealing with busy lines. The business has received mixed reviews, with one customer reporting a poor exchange experience with a manager who refused to accept a return on a damaged clearance item, despite the store's refund policy. However, another employee, Shonda, stepped in and resolved the issue, demonstrating the importance of effective customer service. Overall, CVS Health appears to be a reliable healthcare provider, with a dedicated team committed to assisting customers, though there is room for improvement in some areas of the business.
I was pleasantly surprised by the high level of customer service I experienced at the CVS pharmacy in Waynesboro. In the past, I received horrible service at other CVS locations. I only returned because their prices for my prescriptions is much less expensive than other pharmacies and they are open 7 days a week. To contact... read full comment
March 2026
Really nice to have a drug store close without having to go to a big box store.
February 2026
I am 61 years old, and this is easily the worst pharmacy I have ever encountered. Not once have I left there with everything I needed. There is ALWAYS a problem. My insurer wants me to switch to mail order prescriptions, but I have resisted. After my experience with CVS I have changed my mind. It can't be any worse.
