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“Michelle helped me find a part which I cannot find anywhere else because it’s for a really old hydrant and the part is probably out of production. She helped me order it from the other Ferguson branch. Although it took a few days for the part to be delivered to West Chester, it’s worth the wait because the part fits my outdoor hydrant perfectly. This is a good store.”
“The staff was so nice and helpful! I came in to build a swing and the worker Jen helped me with everything, including cutting wood, which was such a blessing! She was so sweet and happy to help, it really made my night.”
“⭐⭐⭐⭐⭐ Exceptional Service from Erick! ??️
I had an outstanding experience with Erick in the Home Depot paint department. He was incredibly detailed ?, courteous ?, and efficient ⚡ — making sure I got exactly what I needed without any hassle. On top of that, he had a great sense of humor ?, which made the whole process even more enjoyable. Erick’s knowledge and dedication truly made my visit smooth and stress-free. Highly recommend. ?? Keep up the great work! ??”
“We can't speak highly enough for the manager of the store, Doug, who was outstanding with helping us with a major purchase! He was knowledgeable about the product, helpful with logistics and had a good all round sense of humor! Would to to this particular Home Depot for our next large (and small) purchases!”
“Just think what kind of electronics do you need, they have it. Go there by fixing your budget and product, also don’t look at anything else. Either you would be ended up with vast knowledge of electronics by emptying your cash and credits. ?”
“The staff was so nice and helpful! I came in to build a swing and the worker Jen helped me with everything, including cutting wood, which was such a blessing! She was so sweet and happy to help, it really made my night.”
“I shopped here for a DIY project. This is on Lancaster Ave on the malvern/Frazer side. The parking is dedicated for this store. The staff is very friendly and assisted me in getting some materials that are needed for the project. They have a wide range of items of wood and the selection is robust and mrt my needs. Overall, it was a quick visit, but I got what I needed.”
6AM - 8PM
965 E Lancaster Ave, Downingtown
Appliances
“I had a terrible experience at the Lowe's near by and made a bee-line here. I am an art teacher and once a year I go to Lowe's (well, not anymore) to have some wooden planks cut down to use for sculpture bases. Yesterday I tried the Lowe's in Pottstown, but their wood cutting was out of order. Today I went to Lowe's in Downingtown. I selected my planks and asked for assistance. The two people in the department were busy and asked me to wait until they were free. No problem. I waited 15 minutes for them to be free. When the employee met me at the cutter, he asked what I needed done. I had 4 10' planks that I needed cut into 12" pieces. It would take about 5 minutes to do. He told me he didn't have time to do it. He said if he did have time, he would have to charge me for the cutting (I already knew that because there was a sign saying so) I said I didn't mind paying for the cutting, but he refused to do it because he "didn't have enough time." There is a Home Depot just down the road. I went straight there. They were friendly and accommodating. They cut down the wood and it took 5 minutes. They did not charge me for the cutting and helped me load up my cart. It was a world of difference and the reason I will no longer shop at Lowe's. Thank you, Home Depot.”
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“I will always go to Brenda’s after my experience yesterday!! I brought in my vacuum - wasn’t working on carpets. Brenda was welcoming and told me she’d call me later on about what might be going on. She called and told me she wouldn’t charge me because I just had it on the wrong setting (lol). When I went to pick it up she showed me what was going on and wouldn’t let me pay her for her time. Please bring any vacuum related business to Brenda - she’s honest and thoughtful and deserves our business!”