Hertz Car Rental - West Chester - Paoli Pike
Car Rental
Hours:
1528 Paoli Pike, West Chester PA 19380
Hours
About Hertz Car Rental - West Chester - Paoli Pike
Hertz Car Rental - West Chester - Paoli Pike offers a wide selection of vehicles for rent, including luxury and sports cars, SUVs, EVs, vans, and trucks. Customers can book online or through the Hertz app for a convenient rental experience. The location is known for its helpful staff, particularly Jezel, who remains calm under pressure and answers all questions patiently.
Several reviewers had positive experiences at this location, noting the prompt service and clean, well-maintained vehicles. One customer was initially skeptical after reading previous reviews but was pleasantly surprised by the smooth rental pickup process and the quality of the 2025 7-seater they received.
However, some customers have reported difficulties in reaching the location by email or phone, with one person indicating that they had not received a response regarding a maintenance issue with their rental car. Another reviewer mentioned that the location could use more help to handle the high volume of customers.
Overall, Hertz Car Rental - West Chester - Paoli Pike appears to provide a generally positive rental experience, with helpful staff and well-maintained vehicles, though some customers have faced challenges in communicating with the location.
Most Recent Reviews
-
September 2026
I had a great experience at Hertz in West Chester. The service was excellent, especially for Uber drivers. A special thank you to the manager, thaiyanah, who was truly helpful and outstanding.
I highly recommend this location, and if you visit, ask for thaiyanah and her team. You’ll be in good hands.
-
August 2026
Unhelpful poor customer service by employee. It almost felt like this person didn’t want to help at all , didn’t get the car
-
July 2026
Do not use this location. No one ever answers the phone so if you happen to live two hours away you need to make a 4 hour round trip in order to get a clerical issue resolved
More Comments(131)
You May Also Like
-
West Chester, Pennsylvania
