December 2021 by Sarah Flanary
Isaiah Spriggs at West Chester Hertz is fantastic! He is quick to help, knowledgeable, polite, and patient. He has a calm demeanor and exudes the true sense of positive consumer relations.
December 2021 by Angela Seupaul
The worst experience ever. Dropped off did not check in vehicle until 4 days later, meanwhile the charges pending in my bank account increasing. I will never rent form these idiots again no one answers the phone and all calls outsourced to the Philippines. UGH! Beware!
December 2021 by Kevin Leak
Our family had a wonderful experience renting a car from Hertz for the Thanksgiving holiday long weekend. Convenient location, fast service, great car, reasonable price and terrific employees. Kevin and Isaiah are very professional, knowledgable, friendly and efficient. Highly recommend.
December 2021 by Adam Mcgill
I am an Uber driver and I wanted to rent a car and they lied and told me they don't have any cars available. So I had my brother call and ask if they have cars available and they said yes. They are not doing their job properly we really have to do something about this
September 2021 by Michael Mease
Made reservation through Priceline. Hertz said they couldn’t honor and cancelled reservation saying Priceline mistake Priceline said impossible Hertz mistake. Go somewhere else if need is urgent
August 2021 by Michael Augustine
Great customer service. They go above and beyond.
August 2021 by Neha Patel
Terrible location.Overbooked and does not honor reservations.Be prepared to waste your time at this messed up place as their inventory is inaccurate.Location tends to operate independently and does not take ownership of corporate over bookings.The worst hertz location ever!!
August 2021 by Lynn Kolber
Just when you think you've heard it all ...my Hertz uber rental was completely insured by both companies. On my way to end the last rental Chevrolet Malibu, I was involved in a turnpike accident and the car was towed. July 5th. A police officer gave the violation code on that may or may note be providing that i (providing getting approve entaoor full
August 2021 by Colonna
Went to pick up the rental I reserved and the man working there said they didn't have the car or anything thing else to offer me. So i wasted my entire day because all of my plans were ruined.
July 2021 by Cameron Myers
I booked online through Expedia and when I left work early to pick up the car it was not available. 2nd time this has happened to me with Hertz and Expedia. I wasn't even offered an apology. Just excuses and a explanation of how the Hertz rental process works. Blah, blah, blah. Only vehicle available was more than twice the cost. A Nissan Sentra. Lame. I guess a negative review isn't as bad as going out of their way to satisfy a customer
May 2021 by V Pruitt
I made a reservation just for them to turn me down because they are overbooked. How about fix your website and stop wasting people’s time.
April 2021 by Kay Ventour
Will rip you off in the end when you return the vehicle.
March 2021 by franchesca B
This location is terrible. I am currently writing a review on BBB. I have never written a review on there until now . That’s how bad this place is.
February 2021 by Kimone Wright
The customer service us great and majority if customers get qualified for a rental.
December 2020 by Chicia Gray
I'm only giving a star to post this. I made a reservation with this location. The morning of this reservation I called the office to check on the price for the hold on the car and to confirm what type of cards they accepted. I spoke with Lisa and I was 1st asked if my reservation was for the airport and I said no that isn't my reservation. Then I was told there was a $200 hold plus the price of the car and that a card with a Visa, Mastercard logo would be ok. I specifically said ok so it doesn't have to be a major credit card? The answer was as long as there's a logo it was ok. I arrived at the location 20 minutes later and was greeted by the Manager. He asked for my cards and I hand them over, only to be told they can't accept a debit card only major credit cards and how he has been the Manager there for years and is certain that they only accept credit. I make him aware that I JUST spoke to LISA and was told it didn't have to be a major credit card. So LISA walks out from the back office and the Manager ask her to explain and what does LISA do she LIES to my face and tells my she never said it. Not sure what the issue was to where she felt the need to lie but it will be investigated. This was a waste of my time and call only to get the wrong information and and wrong reservation told to me. 1st and last experience at this location. Holiday plans ruined. Thanks LISA!!
