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March 2023 by William Brown
I had the one of the greatest customer service experience ever. Tina, a bank associate, was extremely courteous and informed.
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October 2021 by Taynacious
Having a hard time getting anyone on the phone. No one ever seems to answer anyone's calls!
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July 2021 by Taylor Naylor
Having a hard time getting anyone on the phone. No one ever seems to answer anyone's calls!
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March 2021 by C Laird
The creepy guy in the glasses is always in my business when I go there. I was talking to the woman clerk have no problem with her. She has been super cool with me but him. I will speak to her and he’s all up in my conversation like mind your business jag o. I try not to even go in there unless I have to.
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November 2020 by robb gamble
Literally was told at 455 pm that they were closed when it clearly says 5. Then instead of trying to fix the situation by realizing he was wrong he told my 92 year old grandmother to come earlier next time. Nice job guys I'll be transfering all my accounts home equity etc. somewhere else. Hope the extra 5 minutes was worth it.
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February 2020 by Emily N.
Very disappointed with the call. Couldn't understand anything when I'm speaking to the man over the phone, He then let me speak to his manager, she told me I have to go to the bank and deposit more money to activate my account when I'm asking for a debit card she couldn't issue one over the phone. I've told her why would I put more money in the bank when I'm not intent to use the the money in my account. She then ask me if I'm not intent to use the money in my account why would I want the card? Isn't that a dumb questionI'm going to closed my account and take my money somewhere else when they really appreciated my patron. I hope her supervisor educate, or send her to some more classes how to satisfy the patron. As a small business owner I make sure all my customers are satisfy. Very unprofessional deserve demotion. I'm going to tell all my customers not to conduct any business with citizens and take their money to PNC Bank where they'll be gladly to have them as customers. Good job Citizens Bank
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October 2019 by Riki tiki Tavi
I was here today..Tellers are so very nice. It seems no matter which citizens bank I visit whether in White Oak, Braddock or here.It really doesn't matter as It's always a pleasure . I appreciate being treated with respect and kindness at all locations..They care about your day which is so very nice...Thank you
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June 2019 by Greg Rim
I have to laugh at the cry babies that posted on here.get a life you losers..these people are top notch bankers.sorry they didnt cash your welfare check fast enough for you ..crumb snatchers.get a life
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March 2019 by Christa Garrison
Lady me and my boyfriend dealt with here was rude as all hell think she may have been racist. She has been working there for awhile I wish I knew her name but anyways she was very rude to us and also heard her say to a customer that it would be a few minute wait since it was only her and someone else working and told the customer not to act how she acted the last timetime was there whenever she waited to long. SMH unexceptable!!!
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March 2018 by Drew Mull
Routinely fast and reliable service. Friendly tellers, and never more than a few people in line.
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November 2015 by Ryan P
Waited in the drive thru for 15 min while the bankers waited on 6 different people I was in front of in line