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December 2023 by Connie Finnegan
I had called yesterday to have a bill corrected that PA Amer Water had really messed up and was finally resolved with them. I spoke with Carly at Legal Tax Service regarding the sewer bill that coincided with the messed up water bill, and gave her all the info of what had happened and why. She asked if she could call me back after she read all the notes on the account. (I had called previously to let them know what was going on with PA Amer Water and to let them know a complaint was filed with the PUC on the water company)She called me back in a timely manner and had resolved the issue immediately. I can't thank her enough.
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December 2023 by Nicolette Smith
rude, unhelpful people who give wrong advice.
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December 2023 by Cheyenne Sugar
They don't work with you if they mess up anything. Received 3 different bills, first and second shut off notice, all within 4 days, and all they said was "yeah, we've been having issues with our mailing". I've had issues ever since I've moved to West Mifflin.
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November 2023 by Joshuah McIntosh
We need to come together as a community and tear this place down....Cassie is a terrible human being...John is attorney personally taking money out of our pockets to line his own...do your homework
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September 2023 by John Johnson
This “business” is the epitome of a joke. The secretary was condescending and unprofessional. The paralegal had no clue what she was talking about and kept deflecting my questions. I asked to speak with an actual attorney and apparently “he’s out of the office for the entire week.” I’m sure they’re the public defenders of their practice anyway…. They just now sent me a notice of delinquent taxes back from 2020. I had no clue it wasn’t paid bc the notices were all sent to the wrong address and we own numerous properties in multiple states, With all the fees and extra charges it’s now 3x the amount of the original tax amount since they waited 3 years to send me a certified letter. I even tried to settle and pay it in full but they weren’t willing to wave any of the ridiculous fees. This place is a scam and should definitely have less than a 1.7. Honestly if I had the time I would hire an attorney and willingly pay much more money just to fight this simply for principal. I’ll give you parasites the little peanuts you need to keep this scam of a business going….
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September 2023 by Peggy Dowling
We are new homeowners and they were patient with me and took the time to explain the property tax process to me and I now understand why I owe the extra fees. Penalties are imposed by state law--not just the borough or Legal Tax Service trying to make a buck.
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August 2023 by Karen Mizener
Such a ripoff co.charging as much as they do for sewage & fees in Elizabeth Township. So unhappy about them.
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March 2023 by Megan Sagastume
This company is incredibly untrustworthy and they will screw you over. Do yourself a favor and record any conversations you have over the phone with them. Keep all receipts and track your payments very carefully to make sure they actually deposit your check. They will not acknowledge their own mistakes. Makes no sense that someone would pre-pay for an upcoming year instead of paying for the prior years that was still owed! But this is how they charge you extra fees because of course there’s no way to actually track your bill or payments online. And then they’ll accuse you of just not wanting to pay your bill when you literally tried to pay your bill but they failed to apply it to the proper year!
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February 2023 by Kelsey Anderson
Great customer service they answer the phone right away. They steered me in the right direction to fix my problem!
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January 2023 by Kelsey Daye
The girl i spoke to on the phone was so nice and helpful when i called to ask questions about my bill. I'm new to the area and never had a sewage bill before. There was no hold time either to get to a live person.
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November 2022 by Ian Bennett
Corrupt people that take advantage of corrupt PA laws to the max, and then pretend like you’re an inferior minion to them.
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October 2022 by Lori Bernotas
Worst company, they don’t try to help people in anyway. Dealing with them is awful
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October 2022 by Michelle Onofrey
Horrible customer service! They cannot answer any questions, very rude and hung up on me. They have an online payment system but refuse to acknowledge any payments for up to 7 days even though they verified payment. Just horrible! From this point I would discourage any one from buying a house in an area they service!
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September 2022 by Michelle O.
Horrible customer service! Very rude and unprofessional! Made payment online and called to verify and was told that they could see day and time payment was made but that it wouldn't be processed for another 7 days! So in that time they will tack on late fees!! It was paid using their online system! She then told me I should have paid in person! She yelled at me then hung up! Do yourself a favor and avoid this disgraceful business if you can!
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June 2022 by Jessica buzzard
This is the worst company in the history of companies. Matt the, 'manager' shouldn't be one. Talks over customers, makes them feel as though they're inferior because of past due notices. Refuses to accommodate in anyway other than advising to walk into the office. I mentioned filing a complaint and the woman answering the phone laughed and said, "with who". Manager also mentioned the only reason for one star reviews given is due to people who haven't paid their bill and have shut off notices. Manager made remarks I've had 45 days to pay my bill which is plenty of time to have went online and paid by now. Also stated, I'm only appearing like an idiot as thats how I'm making myself appear. Do yourself a favor and avoid this business .you're doing yourself a great disservice dealing with them in ANYWAY!!!!!! No empathy, no kindness, no professionalism. Not willingly to advocate and help customers make things simple in an already challenging time. Not empowered to help or they don't want to.
