-
February 2024 by mcsuppok
Wanted to give a great review to John in Millworks department at the West Mifflin Lowes. He was very knowledgeable, helpful and responsive to my needs and questions over several visits for a large window/door order. He followed up quickly with answers and even called a few times to check and make sure I had everything I needed in the numerous revisions and emails.
-
February 2024 by Don Roth
First of all I needed to load Ten foot long six by six post wolmanized posts. Ended up having to buy twelve foot long because there were no ten foot, paying for an extra two feet I don't need. Then, I had to load them myself. First on the cart, then into my vehicle. They are quite heavy. Then, i went to purchase plumbing supplies. I had no help. I was buying drains. The cheaper ones had no fittings. So I ended up buying the more expensive ones which have gone up over fifty dollars in price in the last six months, This caused me to upcharge the customer. They were not very happy. The upside of my visit while I was checking out is that the Cashier asked me if i had a Lowes of credit card I said no. THey, quickly filled out my application on the computer.I saved a hundred dollars which was greatly appreciated due to the up charge and the drains. During my visit, I helped several other customers selecting wood products and plumbing. The customers all have a saying that if someone asks you if you need help they don't work there. Please don't take this as a complaint I knew what I was getting into.
-
February 2024 by Brad Sciullo
the stock is ok here but the staff having no idea where anything is and being generally disconnected is the issue at hand. 11 minutes to find plaster? And what is this non sense where lowes needs the person who obtained a store credit on a gift card to be present when it is used, how are companies supposed to keep track of that and why? So now every time we need something the same person has to go? who is training people on how to explain this by the way?
-
December 2023 by A CZ
How about you change your online information to match what it says on your door so people don't drive a half hour on a weeknight for nothing. Online says 10pm. . I get here at 9:05 to find out you close at 9. . Watching someone else walk into a non opening door as I'm leaving this review. Christ
-
November 2023 by Joyce Krizman
Kim was walking the floor and assisted me with what I was looking for, they did not have it , she then checked with others lowes and was able to point me to several stores! She was so friendly and accommodating! I truly appreciated her help and kindness! And she offered treats for my dog!
-
November 2023 by Patrizia R.
Like every other Lowe's it has everything you may need. The garden center area is not as big as others and so is the main building too.There is a lot of parking available but people would drive through it and speed through it. Very annoying really.
-
November 2023 by Nicole O'Brien
Rob in appliances is amazing! He needs a raise! I ended up below my set budget when buying my new dishwasher with warranty, install kit, and install included! Couldn’t be happier! Thank you Rob!!
-
September 2023 by C. F.
Customer svc lady at the West Mifflin location is so mean. I wish Home Depot carried the same products or an Ace was closer to my home bc I dread any interaction with this woman. I don't know how someone can be in a bad mood ALL the time. But, she's always grouchy and unpleasant. Avoid curbside pick-up orders bc nobody ever comes out. You'll have to park, go inside, stand in line at customer svc AND deal with Crabby McGroucherson. If you do opt to place a curbside order, afterwards, treat yourself to the Starbucks located 2 minutes away or a curly fries at the Arby's across the street, you earned it!
-
September 2023 by C. Forsythe
Customer svc lady at the West Mifflin location is so mean. I wish Home Depot carried the same products or an Ace was closer to my home bc I dread any interaction with this woman. I don't know how someone can be in a bad mood ALL the time. But, she's always grouchy and unpleasant. Avoid curbside pick-up orders bc nobody ever comes out. You'll have to park, go inside, stand in line at customer svc AND deal with Crabby McGroucherson. If you do opt to place a curbside order, afterwards, treat yourself to the Starbucks located 2 minutes away or a curly fries at the Arby's across the street, you earned it!
-
August 2023 by Will C
Theres always issues 90% of the time with this store.Its insane. Corporate needs to hire a full time Q/A person for this store that audits everything they do! All departments have issues.I attempted to order a door that was non standard size back in 2020. A guy named Tom Connelly came out & was soo confused it was unreal. Like he was on a perc 30 or something. He came over to mckeesport & instead of measuring the door pointed out every flaw in the concrete, the porch, just anything he could find unrelated to the door. Told me my rear steps "arent even the same length side to side". I had to tell him "this aint bethel park, measure my damn door like I asked u to and get out!" He then told me the frame was "out of plumb, wow" & left. Other than say how many years hes been associated with some sort of construction thats all he did. I rang his phone off the hook for about a wk, complained to everyone that works under him hes an idiot & after a couple weeks, long after the door should have been ordered we see he left notes in the system "could not get door that small". Grammar was like a 5 year old wrote it! Not sure whats wrong with that dude hopefully hes either not there or has someone directly over him now!
-
August 2023 by megan Wierzchowski
Respectfully, do not oder anything to be delivered from lowes. Ordered an oven July 30th, it was never delivered. We call lowes back they messed up the days. We scheduled it for the next day...they sent it to an address I haven't live at for the past 5-6 years!! Yes, we gave them the address it was supposed to go to we even seen the paper. After all of that was finished, we were told it would be delivered to the correct house the next day. We'll. It's as if my father's saying was correct "tomorrow never comes" cause that day never came. They took it back to the old house AGAIN! when he finally did get the oven, 8/6/2023, it wasn't even the correct color and had multiple dents in it!
-
August 2023 by Rocio “montestafoya” kratz
We went to build a toy truck.And it was so much fun
-
August 2023 by Stefan M
I have been buying and returning items for my wife's bathroom remodel. Beth, at the returns area of the West Mifflin store, has been great at helping me with everything. Thanks!!
-
August 2023 by Carolyn C
Cannot return some purchases if you purchased at another Lowes. Purchased a plant at another Lowes that didn’t grow. I tried to return it here and was told that’s not how Lowe’s works. Tired to talk to manager Bill and employee Beth but both refused to help or offer any other solutions. I typically really like purchasing from Lowe’s but I definitely won’t come back here.
-
July 2023 by Jason Graves
I’m usually pro lowes but the last couple times I’ve came here it’s been a nightmare. They lock up the electrical wiring and then nobody will answer the bell so you stand there for 20 mins waiting for someone to simply open the door. I ended up just knocking it on the ground and sliding it under the gate or I never would had been able to buy it. Then almost every single item I needed In plumbing was empty and not stocked and after all that frustration I get to the register and no open registers. Instead 2 people standing there talking about their day watch you ring your own things up instead of them doing it. I get to be the employee and the consumer at the same time. They charge you but don’t pay you and where are the savings? I’m not seeing them. I’m done going to this lowes. I was literally helping their customers and answering questions because the woman couldn’t find anyone to help her after ringing the bell. I mean customer service was COMPLETE trash! At this point just have a empty store and we will handle it ourselves
