Quest Diagnostics offers a range of services including routine lab tests, blood and urine testing, drug screens, pediatric specialty tests, and COVID-19 antibody testing by appointment. The location is in the Primary Care Building across from Target. Hours and preparation tips are available on their website. Customer experiences vary significantly by staff member. Many reviews highlight exceptionally kind, skilled, and efficient technicians who listen to patient requests, use appropriate techniques like butterfly needles for difficult veins, and complete procedures quickly and almost painlessly. These staff members are described as fantastic, helpful, understanding, and effective at resolving issues like missing orders, ensuring results are submitted promptly. However, other experiences note less attentive staff who do not listen to patient concerns, use incorrect techniques causing pain and failed attempts, and cause delays in processing tests that postpone necessary medical treatment. The inconsistency suggests that the quality of service depends heavily on the individual technician assisting. Patients recommend having orders confirmed in advance to avoid wait times.
