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October 2023 by Victoria Hart
I went into ulta to buy a curling iron and I was talking to my mom about how I wish I could use false eyelashes but I can’t bc they’re so hard to put on for some reason. The cashier, I believe her name was Brooke, she overheard and helped me to pick out some false eyelashes (the impress no glue needed ones) and walked me through how to put them on. She was so nice and helpful. I went home and practiced putting these on and they worked! She definitely knows what she was talking about with these!
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October 2023 by Natalie Lewis
Went in to purchase colonge for my husband, actually called corporate and filed a complaint on Kristen. I picked up the colonge and proceeded to the resigster. She ran me down as if I was trying to steal it. I have an Ulta credit card with over $1000 on it, no need to take anything and I will follow up on this matter. I feel like this is how they train the staff because this isn't the first time.
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June 2023 by Cynthia Clinton
Well, the makeup I'm not sure about, but I went to purchase men's Cologne. I'm not really looking at all the jargon underneath the description of each name, I'm just going by if it's citrus or woody, etc. I had a sample smell from a department store fragrance, and it did not smell the same as at Ulta. It was absolutely and totally different. Better smelling from the department store is more true to scent.Fast forward to yesterday, I went to Sephora and found a fragrance I just loved! Then I went to Ulta, smelled the same fragrance, and it did not smell the same!!! So I spoke with a clerk about the difference, and she said that it is because of the EDP, EDC, or EDT. Now, I had completely forgotten about those abbreviations. So, bottom line, go to a real fragrance store and pay attention to all lettering. Elixir is very strong and long-lasting, and there is Parfum. Do your homework!!!
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May 2023 by Kelsey Kramer
Don't walk in this place unless you look ready for prom or they'll act like you can't afford anything and don't know what you're talking about. Definitely need more people who are trained in sales or licensed. Only giving an extra star at all because there was one woman in the skin care section that was really sweet and helpful a few months back. She also knew what she was talking about. She told me she was a licensed esthetician.
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May 2023 by CG Corvington
I have super long hair, terrified of having it chopped off , told the girl I was looking up a photo and she chopped off my bangs SHORT like an ugly mullet!!!!! KAREN YES SERIOUSLY IT WAS KAREN!!! I'm just disgusted at her lack of skill and concern for how I felt !!! Just let your 3 yr old cut your hair it will look better and they are better skilled!!!
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April 2023 by Bryce Vargo (Puddles)
Selection is great but honestly the lady that waited on me acted like the ladies who refused to help Julia Roberts in Pretty Woman while shopping in Beverly Hills.... lady you work at Ulta not Louis Vuitton or Lacoste. The one in the Waterfront in Homestead is much more friendly and definitely less snobbish.
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April 2023 by Angela Bock
I went there to do a return from the internet (Happy Returns). The staff working there was very friendly and helpful. I ended up buying there. Great experience!!!
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February 2023 by Miranda Dzvonik
I got my brows laminated and shaped with Sophia at the benefit bar. They look amazing and she was very professional and got my brows looking bomb
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February 2023 by J D
All your beauty needs. Staff polite and helpful
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January 2023 by Joshua “Spank84” Spangler
It's more for my girlfriend-type stuff, but the staff helped me to find out what she liked by looking her up and seeing what she's bought.
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November 2022 by Kenzie L
It was my first time shopping there but I had a great experience. I don’t remember the first women’s name who helped but she explained how my gift card would work and made me feel very comfortable in the store. At the checkout, Sandy was very kind and helpful explaining the rewards system for me! The store was clean and organized, especially after Black Friday craziness! The girls who work there are all so friendly, highly recommend shopping there! I will definitely be a return shopper ?
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November 2022 by Minedy Rodriguez
It was my first time going to the store. I was looking for foundation and concealer and make up for my daughter It was not the experience I thought it was going to be. Asked a employee about a product and was ignored, I feel because I was not looking into the expensive products,I would have bought all of it at the store if the customer service was more attentive. My mom had the same experience before and went to Macy's and said because of how she was treated she bought even more. I completely agree. The only good experience was paying because I was leaving but the cashier was more attentive than the other Ulta rep so maybe my experience would have been better if that lady was working with the customers.
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October 2022 by Christina Hammond
If you are looking for an experienced hair stylist with a good eye and a big heart Miranda is the one for you. I have been with her for the seven years I’ve been in Pittsburgh, and now that I’m moving I will miss her very much. When I needed a change but wasn’t sure what to do she always had great suggestions. And she understands your comfort zone. Highly, highly recommend. You will leave happy.
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October 2022 by Payton B
Got my haircut here for the very first time, and Jen was amazing!! Had so fun talking with her and my hair is FANTASTIC! My mom couldn't believe how nice it looked. The staff is friendly and welcoming!
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September 2022 by Angel Alvarado
Great store and fantastic help finding product! Clean and organized. Being able to do Happy Returns there now is a bonus!
