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“Ken, who is the usual person you will run into here, is extremely friendly and extremely professional about his job. It is EXTREMELY rare that he can't get you processed in 2-3 minutes. He's extremely good at what he does. And if he's not busy then I would recommend to say something more than just say "Hello".”
“This has been my go-to post office for almost 10 years. Stephanie and Michelle are extremely kind, helpful and always great me with a smile! I give them a ton of credit for all their hard work, knowledge and their ability to deal with rude customers especially during the busy holiday season. Their friendliness and positive attitude is why I choose this post office over many in the area. Thank you as always!”
“Always a great experience. The workers are professional and uplifting. I go out of my way to come to this post office instead of the one in Exton, that is filled with rude and miserable workers.”
“Fast and friendly, no line and parking available right out front during lunch time. I have read reviews of other local post offices that were really negative, this visit was positive and next time I need to visit the post office while in the area I will definitely go here.”
“I echo Tom Schaeffer’s thoughts: Very nice people and great customer service. To the knuckle dragger complaining about their "tax dollars at work". The USPS is self sufficient, their revenue is generated from postal fees. They have survived despite congress forcing them to fund 75 years of future pension payments, unheard of in the private sector. It's a national treasure that should be supported with our tax dollars if need be. Both UPS and FedEx have lost my packages in the past and I would love to see either of them deliver a standard envelope across the country, to a rural address, for 51 cents. The lowest rate they have is for a business envelope at $8.90.”
“Thank you very much Tiffany for your recommendation, you will never know how much that meant to me. Great customer service and being a rare gem in the sea of rocks.”
“I'm a West Chester transplant to this PO. Stopped by at lunch on a Tuesday. The location is reasonably convenient to the highway. There was no line and the two women working the counter both seemed friendly. The one who helped me was friendly and helpful. I had to do a written form to put a hold on my mail due to the situation (super not thrilled about that) but overall my positive experience was the opposite recent reviews. Heard it might be 10 months til Airport Rd is reopened. :-(”
“Very quiet post office so I like to go there and get in and out. The workers are very friendly! They are closed for lunch from 1:00 - 2:00 so you need to plan around that. 5 stars!!”
“The mail clerk, Barb was wonderful and attended to all my needs today. Thank you for your professionalism and honesty today. After my earlier terrible experience at the office up the road, you most certainly reinstated my faith In the USPS. I appreciate the work you do for all of us!”
“Helped me with purchasing a money order which I’ve never done before which I really appreciated! And wasn’t too crowded for a Saturday which was a nice surprise, too!”
“I would like to give a big shoutout to Ryan who helped me last month at USPS Downingtown. It was the last day before my package was to be returned to sender internationally. Ryan helped me located the package very quickly and sorted out all the issues on his end. I highly recommend this place!”
“Employee was so helpful! We dropped off 100 wedding invitations and he glanced at every single envelope to make sure everything looked ok. He was also very friendly and made the exciting moment even more special!”
“I dropped off a package this morning at this location. The post office was open right on time and the postal worker couldn't have been more attentive and courteous. I asked for some fixed-rate Priority Mail boxes and he made it a point to double-check that they were fixed-rate boxes instead of just small Priority Mail boxes. We should take the time to commend people when it's warranted instead of just complaining.”
“Honey or Holly first name; sorry I forgot! But it is clerk #4 on receipt. Greeted me as soon as I walked in. Very pleasant & helpful. Could not have asked for better service. Thank you USPS!”
“I’ve probably visited the specific post office for mailing packages putting together packages stamps and the like since 2014 and I am so pleased with the friendliness and professionalism of the staff and the only suggestion I would make is the postmaster realizing that everything can be heard through the door so to continue to be as professional as possible as you’re representing to the USPS?????”
“Great staff and location for dropping off packages for online sales. I go 5 times a week and it’s a very busy spot! If your packages are labeled correctly you are in and out right away, otherwise you may have a long wait!”
“Spoke to John today about a batch of returned mail that we received. He was so helpful. When I said I was unsure where the annex was, he offered to come to office to pick up the returned mail. Wow, we were so appreciative. So nice when you have a employee that goes that extra mile. Thank you!”
“Never had in issue with this place. Most recently, I went in for a passport renewal, the lady there helped me a ton and even caught that I was shipping to the old PO Box and corrected it. Got my passport very fast thanks to her.”
“Giving 4 star just because my work got done smoothly, but it took some time.Kind of a secluded place but work gets done. Staff looked quite introvert and had to wait for some time until someone showed up at the counter. But later felt like they are ok to help with queries and process for the first timers, just look like they are not happy with the job. Overall decent for a quick mail or money orders.”
“Paul is a great asset to this postal office what a stand up gentleman. Always a pleasure, happy to have him delivering to our house please give this man a raise or something.”
“One of my go to post offices. I frequently go to post offices due to my job . The front counter guy is very nice and personable . If I’m in the general area I’ll stop at this one . Never a line to drop off packages . Very small inside .”
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“The girls in here are incredible. I had 50+ certified mail envelopes that had to go out, these two went out of their way to make sure every one of them was correct AND would get out before Labor Day weekend and were truly happy to do it. [ YOU KNOW MOST PEOPLE WOULD HAVE BEEN MOANIN & GROANIN w/ an order like that]. I couldn’t have made this happen without them. (If you’re curious, @ the post office it cost like 270$ when at UPS it would have cost over $1,100 for the same thing). Lucky to have this post office close by. Excellent service.”