Metro by T-Mobile at 2701 MacArthur Rd offers great prepaid plans and 5G phones from popular brands like Apple, Samsung, and OnePlus. Customers appreciate the friendly and knowledgeable staff, particularly Lori and Lorraine, who provide excellent service. Many reviews highlight how these employees listen to customers' concerns and offer effective solutions, making the experience smooth and satisfying. Some customers have mentioned long wait times due to a need for more staff, but the service once assisted is efficient and helpful. The bilingual staff also adds a positive touch for Spanish-speaking customers. Overall, Metro by T-Mobile is recognized for its dedicated service and strong support for new and existing customers.
Excellent experience. Employee very polite, helpful.
June 2024
Lorraine is Hamilton street now!! If you’re looking for Lorraine she no longer works at this location she’s on 8th Hamilton. It’s truly out of my area but I’ll travel for her great service anytime! Loyal customer for life here Lori
April 2024
The guy was very helpful and got my phone I wanted.
