The Hampton Inn Philadelphia/Willow Grove is a hotel that offers a decent stay for travelers, with mixed reviews from guests. The rooms are generally clean and comfortable, with modern amenities like nice shower gel and shampoo. The breakfast buffet is described as exceptional compared to other local hotels, providing a variety of options beyond just coffee and muffins. However, the hotel's common areas, such as the elevators and hallways, are in need of renovation, with guests reporting filthy conditions and obvious wear and tear. Some guests have also experienced issues with the room cleaning service, with housekeepers entering rooms while guests were still present. The location of the hotel is convenient, situated near the Keswick Theater and easy access to the interstate. The contactless check-in and check-out process through the app is also a appreciated feature. While the rooms are generally satisfactory, some guests have commented on the uncomfortable mattresses and the lack of certain amenities, such as hair dryers. Overall, the Hampton Inn Philadelphia/Willow Grove provides an acceptable stay, but the hotel could benefit from some improvements, particularly in the common areas and consistency of the housekeeping service. Guests should consider the pros and cons when deciding whether to book a stay at this hotel.
