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July 2025 by Robert Birch
I would like to thank Marcel for etraordianary service at the store. I was having an issue with pairing my phone and watch that tech support could not figure out, but he did. I woul highly recommend the store and especially Marcel.
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July 2025 by Maurice G
Excellent staff. They handled my issue very quickly. And super polite and friendly
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June 2025 by LAB
All I wanted was a reasonable cell phone bill for a 72 year old. What I got was a nightmare. First of all, I believe the young man was new. I didn’t want Hulu, Disney, ESPN but was told it came free. I was told that if I had FIOS and used my checking acct, my bill would be $43.09. Needless to say it wasn’t. I went back in. Ohh, I didn’t have enough gigs and I couldn’t use my debit card. So, my bill will be 53.09 after changing to my checking account and all is good. Well, my bill is $84.71. Really? On my way back in tomorrow but to a different location. Why??? This is the reason I don’t deal with young people. I can never get proper and responsible service. I am so frustrated and over a damn cell phone.
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June 2025 by Laura Brown
I ordered a cell phone for my disabled mother because hers is broken and I accidentally had it sent to my apartment instead of her house. That is entirely my fault. I tried to fix it with UPS but it didn't work and I missed all 3 deliveries. I went to a Verizon retail store to try and see if they could help me get her a phone sooner. They told me to go to the store in Willow Grove because it's a headquarter store and they can over ride my current order that got sent back and they could get a phone for me sooner. When I walk into the willow Grove store I was offered help immediately. When I told them my situation they said I had to wait till the phone gets delivered back to the warehouse. Meanwhile my disabled mother is without a properly working phone. I was almost in tears trying to explain this to them. They told me the only solution was to add a line and buy a new phone there. I feel like I was being taken advantage of, like they were just looking to make a sale. I accepted that this wasn't going to go anywhere. When I asked them if they could help me disconnect the 2 tablets that we don't use he told me to call 611 and they'll do it. I know he had access to do it but because I wasnt buying anything I felt like I wasn't going to be helped. I've been with Verizon for 17 years and this whole thing makes me want to leave. The thing is, I am due for an upgrade and if the salesman had been even just a little bit empathetic or polite, I would've gotten a phone today for myself, but now I'm not sure I even want to have Verizon as my carrier at all.
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June 2025 by Ian McDonald
They don't do repairs but the first guy I talked to fixed my issue in 30s. Can't get much better than that.
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June 2025 by patricia
I do not remember the gentleman's name. But he was working at the door on June 7,2025 in the afternoon. I was having trouble with my navigation app on my phone. He went above and beyond in helping me. If I lived nearby, I would recommend your store to everyone based on this one employee.
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June 2025 by Heaven Spa
Horrible!
We came to switch carriers and they promised us to get us a proposal within 2-3 days!
Now over a month and still nothing! We went with another carrier!
This was a very large package
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June 2025 by Bob Schoenfeld
Not what was promised
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May 2025 by kris labadie
I want to like this place but they really messed my order up and my account. I wouldn’t go back.
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May 2025 by Ronjenm M
I bought iPhones watches and iPads on Black Friday deal and my bills haven’t been right for months. Every time I call I get a different story - someone’s looking into it/we can’t help you, call customer care, talk to business rep - ALWAYS A RUNAROUND and NO-ONE (sales rep Reggie, manager Foley/business rep Cam/business rep manager Frank/district manager Roxanne/customer care) willing to do anything to resolve issue of being overcharged hundreds of dollars too much every month. Someone needs to investigate this!
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May 2025 by Tracey Tarquinio
Staff was friendly n knowledgeable. I needed a new Sims card n they put it on n got me on my way within 20 minutes.
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May 2025 by Emilio Gonzalez
Had to wait to see if they can help but they did and I was happy thanks for the help
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May 2025 by Farrakh Gill
Don’t get trapped by Verizon on apple devices they should explain how insurance system work and also those discount they display is just a trap eventually you have to pay it indirectly!
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April 2025 by Kj S
Unqualified and useless employees. They didn’t even help me with my problem they just put me on the phone with customer support and walked away. Even after I told them I’ve already tried talking with customer support on the phone multiple times.
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April 2025 by Irene Love
The customer service is zero!
