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“It is so quick and easy for returns! No need to worry about boxes or packaging it up. Just have your return QR code ready. You are open after work which is necessary for me to use the UPS store.”
“I shipped two shoo fly pies to myself from Lancaster to Florida recently. Fantastic above and beyond measures were taken to have them arrive here intact. Thank you to the person that packed them at this postal connection!”
“We've been working with Elite for almost 7 years now, and have never had a need to complain. They are wonderful to work with & always timely & efficient.”
“The print services team at the Lititz Pike, Lancaster PA store is detail and quality focused. They catch mistakes I make before processing my orders. Been having 600+ copies of a mailer printed once each month for 4 years and they are fantastic to work with.”
“I’ve been here a number of times and they are always super helpful even on very troublesome packages. Very friendly and service is great. Only con is that their hours on google aren’t correct due to worker shortage. I’ve shown up a few times and they were closed during supposed business hours. Check review photos for a pic of their real hours.”
“I was visiting from out of town and needed to print a program for an event but had no idea where to start. Nathan helped me out, explained everything clearly, walked me through pricing options, and even suggested an option where I could save some money. What I thought would be a stressful process turned out to be a breeze thanks to his patience and expertise. Both Nathan and his colleague who were also working at the store were so friendly and accommodating, despite having to close late and open early. Their professionalism really made a lasting impression on me, so much that I had to write this review!!”
“The young woman who assisted me with printing some handouts for a club on our college campus was extremely helpful. She did awesome! It’s nice to go into a store and have a need and someone is an expert at what they are doing and can give the customer a great experience.”
“Short line but fast prompt service . He taped and retained to make my box of souvenirs from Lancaster to be shipped home. Not cheap, but worth it for me as not buying another suitcase . Everything arrived home in a few short days.”
“I recently purchased an Epson printer to replace the one that died. I had a question about ink since the new one took a different cartridge. I coulnd't find any staff and went to the cashier. Christelia tried to locate someone to help but no one was around. She left her post (no customers were in sight) to answer my questions. When I checked out she helped me change the PW on the Staples app (it thwarted my numerous attempts to change it the day before). Through out my questions, checking out, and the app problem she was knowledgeable, efficient and very patient. I really appreciated her assistance.”
“Stopped in here to mail a 80+ cards at once. Glad I took them here first instead of dropping them in a mailbox because since they were square cards and envelopes they required additional postage.”
“Ordered a laptop online for store pickup. It was ready for pickup in 30 minutes. Went to the store to pickup my laptop and was in and out in less then 10 minutes. The staff was very friendly. Without a doubt I will be doing more business with Staples”
“This was my second visit to this location and I find it to have good customer service. This visit was to get notary. Amanda is to be recognized for excellence. First, she answered phone call so professionally including her name in the welcoming call! At the location she took care of us thoroughly with patience and kindness! In a time where these appreciated customer service skills are far and few between this location knows how to treat a customer. Thank you, I will be a loyal customer! See you again.”
“We used to not enjoy this post office, but lately it's been really great. I think perhaps the new personnel are making a huge difference for the better. Janine at the front desk is always pleasant, professional, and wonderful to work with.”
“I love this post office I never had any problems here the staff are great❤️ keep up the great work and please keep this post office open I don't want to drive elsewhere”
“Quick service, but the older customers from the retirement homes are such a bore. They stand around and take up the clerks' time as though no one else has anything to do except listen to them. Excuse me, some of us work, and can't stand around chit-chatting all day, displaying senility. I've seen signs on other post offices about not taking up time about extraneous business/conversations. That should happen here. These old and decayed individuals should be told to shut up and leave. They are wasting everyone's time.Did I mention that I like this post office otherwise? I do.”
“They did helped me to the fullest just for a letter. I don’t know why the low feedback but they’re very nice people. For being a small town I give them props for their work.”
“Parking on the side is the lonly parking and is rather limited. Also when you first pull it looks like the main parking is in back. It's for another business and you will have to walk back around. A really horrible set up. But I rates it a 5 because the mailperson was kind and efficient.”
“I had difficulty in buying HP ink for my computer. I wanted to buy the "X" cartridge but when I got home, though it fit in nicely, it was said to be not effective. I had to exchange for the "A". The store graciously allowed the exchange.”
“I am astounded at the bad reviews. We never have a problem with our mail delivery, and when I ship at the post office (which is A LOT!) I never have any issues. Always prompt, polite, and helpful.”
“This is a great little post office, really small-town friendly. I have ALWAYS been helped by courteous and friendly staff. They answer questions and advise me, sometimes, on how to ship. I love Lititz.”
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“Kind and efficient shipping center. Shipping labels can be emailed and printed for customers saving time and money if you do not own your own printer. Easy street parking for a quick in-and-out visit. I've rarely had to wait. When I do, the lines are way shorter than other shipping centers.”