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“When I had a fraud incident with my HELOC the Columbia Truist team was very responsive and extremely helpful. The issue was resolved quickly and with nothing out of my pocket. Shoutout to branch leader Stephanie Gerber!”
“There are a lot of negative reviews on here from several years back. But I must say that since I've been utilizing this branch for the past year (2023-2024), the staff and service are excellent! They are understaffed at times, but the tellers (who often work both the line and the drive thru simultaneously) are stellar. Yes, "stellar tellers." Our organization has found the entire staff to be both knowledgeable and helpful in meeting our needs.”
“This place has really stepped it up in recent years. The desk staff is always super nice and helpful, and they even remember my name which I always appreciate. The agents and exec staff are also very kind and helpful.It’s unfortunate that all the old reviews are stuck on here, because they have really improved in the last couple years (especially after the transition from BBT to Truist). Love this bank”
“Great experience at this location. We had a local bank that deposited my husband's work checks directly for many many years. We stayed with them thru many buy outs and name changes. But customer service no longer existed there, prompty a bank change. M and T has certainly gone above and beyond in customer service. Staff is always pleasant and helpful. I needed a special account to close my mother’s probated will items and they set it up and guided me thru it. On line aspect is user friendly and mac offers choice of bills received. Great location of this bank. Highly recommend.”
“I have a appointment today at 3 with the west branch, The GPS send me to there Corporate office by accident, the lady at corporate call the west branch to explain why I didn't show up and arrange a new appointment right there and 5 min later i was at the East branch with Cieara, who was waiting for me. Very helpful, professional and very fast. Thank You so much Corporate lady and Cieara.”
“One of the main things I love about Wheatland is that I am not a number. I'm a person. They know my name and I know theirs, especially the ladies at the Etown branch.”
“My overall experience at WFCU has been great. They always treat my son and I with nothing but kindness. I’ve gotten several loans over the years and the process is very simple. I’d recommend banking to anyone.”
“Crystal Patton, was the best fixed ever problem we had opening the account best customer service I have had in the last 5 years.. Giant store in Elizabethtown..I did not realize i had dropped my wallet..VERY Nice girl, working for Giant, picked it up and gave it to me right away. How great!!
Totally worth the drive to get there!!
Should give them 10 stars !!!!!!!”
“The folks at Wells Fargo are great. Very friendly and very, very helpful. Recently, at the Tyler Run location, Ray caught a huge mistake I made and saved my wife and I thousands. Thanks to him we can now retire with some peace of mind.”
“So I needed a real brick and mortar bank to cash a rather large check from my mother’s estate. After numerous tries, finally the people her could get me set up with an account and were able to help me deposit the check. I will definitely stay with them as a client.”
“Been with this bank since it was M&T and have had many positive transactions and they even caught 3 different transactions that weren't mine before processing them and even contacted myself before they put them through! Yes I miss M&T's hours they had back then /Sat &Sun but not a big deal. Won't go anywhere else! Keep up the good work. Manager even helped me get my credit back on track and now in the high 700's again. Thank you. Bigger banks are a hassle not this location.”
“The hours on your google listing are wrong. Please update them. Says 6pm. Came all the way to Mount Joy last night at 5:15pm to find you closed. Today I asked the teller to look into it and she said “we don’t do that, google does.” I appreciate your help with it. Thanks!”
“I walked into this branch in Reston to make some inquiries. The first person I met was not very warm but the second banker lady was instantly amazing and friendly, professional and welcoming. She deserves a great customer service award***** Thank you Ms. Estefany M for being so nice to me today. Answering my inquiry and pointing me to the right direction and with a happy attitude. It made my day”
“Northwest continues to bee my go to bank. The new Bank Manager has done a great job with reviving energy and definitely provides a highlight to my day when ever I stop in to do my banking. I appreciate the value of his time to explore options for my commercial business and to educate me on best banking practices. I highly recommend Northwest Bank.”
“This branch goes way beyond the definition of customer service!!! The branch manager, Jason Wilson, went out of his way to help a senior today with her Rent rebate form. He not only located the missing 1099 she had lost, but he brought it to us so we could finish the application. This young man embodies what customer service means. Thank you!!!!”
“Received top notch service. Lobby staff was very friendly, efficient, helpful. I usually avoid person to person banking, but was glad I chose to visit this branch today.”
“I had a wonderful experience with the Manager who was able to do everything in her power to remedy something that got messed up and felt like a redemptive moment in a stressful situation. I believe we all should feel safe enough to make mistakes, safe enough to own the mistakes, so we can remedy what needs remedied and that's what happened for me and I wanted to share that. I believe her name is Kalyn :)”
“I saw a one star review and couldn't believe it. People's bank (all branches) has been excellent for me. I have always been treated with courtesy and respect. I have been with this bank, mostly Cape Horn, for years and I couldn't be more pleased. They are very secure. I have to put in a code every time I get on line and I am very glad that People's bank protects my assets. -Thank you People's bank from a long time customer.”
“I can’t complain. The customer service is always wonderful when I go! I appreciate the employees and all their hard work. They definitely make you feel like family.”
“It's a joy to see the lady that cashes my check every week! When you walk in she's the one all the way to the right. She's just such a nice and pleasant person to speak to!”
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“10/10, as someone who is really not blessed in the knowledge department it was awesome to be able to speak to someone who didn’t make me feel stupid or dumb! Walking in I had zero clues as to what was going on with my account, but by the time i walked out they had not only fixed the problem, but also helped me understand what was going on in the first place. Awesome service!!!!!”