Metro by T-Mobile provides phone sales and technical support. Staff members are noted for being nice, good at their jobs, and going the extra mile to make customers happy. They work diligently, are pleasant, persistent, and get the job done. Employees are professional, polite, very knowledgeable about technical issues, and personable, displaying superior customer service beyond expectation. The service is described as straight to what is needed. Customers report the best experience getting a phone, with staff being sweet and helpful. However, some feedback suggests that associates could better suggest additional items or common sense additions to a purchase before completing the transaction.
Staff was very helpful with helping me with my problem.
August 2023
I've been with Metro since 2011 and last night I went to the store in the Berkshire mall and Mike helped me with a phone change, he was so nice and very good at his job!!! Very refreshing to see someone who goes the extra mile to make customers happy!!!!
August 2023
Sales person was very helpful and answered all of our questions
