The Xfinity Store by Comcast in Wyomissing, PA, located at 2777 Papermill Road, offers a range of services including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments and exchange equipment. Many visitors have praised the staff for their helpfulness and efficiency. Emilio, one employee, received a special shout out for quickly assisting a customer in finding a better plan, making their visit swift and pleasant. Stephen also earned commendations for resolving technical issues that had caused significant frustration, turning a potentially long ordeal into a quick fix. Additionally, Dylan provided excellent support to older customers, helping them navigate their account and select services that suited their needs. However, some reviews highlighted areas for improvement, particularly regarding wait times during busy hours. One customer experienced a lengthy wait before receiving assistance, noting that several employees were engaged in conversation rather than attending to customers. This situation led to some customers leaving due to the delay. Overall, while many customers have had positive experiences at this location, there is room for better management of busy periods to enhance service efficiency.
Great Customer Service from Sam. Make sure you talk to him if you need help with anything. He did a great job getting me an affordable plan for the right price. Would definitely recommend.
March 2026
Customer service is much improved for Comcast. Everyone was very nice and no upselling.
January 2026
Friendly staff, relatively fast service, efficient.
