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March 2024 by magdalena valentin
Do not buy jewelry here! It is not worth your money! Jewelry breaks and the warranty does not repair it, they will say your jewelry is “unrepairable” to make you get another item and pay the warranty again even if it’s the same item!
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March 2024 by Champion4 Jesus
wonderful / very helpful
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February 2024 by Stephanie Sfarra
I held Zales to a higher level until the last purchase. My husband purchased a beautiful anniversary band for Christmas 2022. I've worn it 7 times because it has lost diamonds 5 times. My ring has been with Zales more then on my finger. Luckily he purchased the warranty. So although they replaced and repair under warranty the piece is constructed poorly. When asking for something to be done I was given 3 options, weeks again and a 5th repair, or they'll replace but void the warranty which means when the diamonds fall out I pay unless I buy another warranty last was spend more money at least $1000 more and they'll give me a credit for $500. Either way I'm out and the store doesn't make it right. I expected better options. A free upgrade to Apologize for all the inconvenience. Manager was nice and her hands were tied by corporate. Honestly I will not purchase from Zales ever again. Poor quality product and poor service. Lacking the value of the consumer.
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January 2024 by Lila Dobrosky
Dilayana and Aisha were beyond helpful! They helped me locate my Lifetime Protection Program to have my tennis bracelet repaired.
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December 2023 by Chris
You can't do good business if you don't have any employees. Not greeted by anyone. No help at all after I said something the woman couldn't even be bothered enough to give full attention from what she was doing. I went a few stores down spent 1000 on earrings. Greet your customers even if you were busy say I'll be right with you Don't let them stand there looking stupid.
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December 2023 by Christy Daniels
Megan was FABULOUS!!! Highly recommend!! She was so patient and helpful and helped me pick the perfect ring !!!!’n
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December 2023 by ashlee adams
Aisha was absolutely wonderful to work with. She was able to find information on my rings warranty and guarantee that others could never seem to find. Highly recommend working with her if you can.
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October 2023 by Marla Jane Rogers
Received amazing and customer service today! Although they were very busy the woman greeted me with a smile assisted me with several things I needed today.Forward to doing more business with Zales!!Marla J
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October 2023 by Marques Sharar
Amazing sales people !! Had a great experience ! Salesperson went out of her way to help me. I would recommend Zales at the Berkshire Mall for all your jewelry needs ask for Dianne
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August 2023 by Jessie Diaz
I had the best experience of my life today at Zales. The three girls there helped me out like there was no tomorrow. There is a redhead. I’m just going to call her quiet. She’s very nice very helpful. The manager she went beyond and something that she didn’t have to do but she did, and found us a fantastic ring for my soon to be husband. And Aisha took her time with us. Showed us, different varieties of rings not only that she was so helpful. Down to earth their vibe was out of this world and laughed happier than ever in that store. I recommend them to anybody that wants to buy a ring. They are the best group of girls that you can have to go shopping with .
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August 2023 by Brandi Haring
Aisha was AMAZING! She was very patient and explained everything. She never once pressured us into buying anything. Nicest person by far that I’ve dealt with at this location. Recommend asking for Aisha anytime you visit! She will not disappoint.
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August 2023 by Gary Yeager, Jr
Aisha is knowledgeable, professional, but most of all personable. Her thoroughness is impeccable. She exudes protecting our jewelry as if it were her own. Thank you Aisha for being you!
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May 2023 by Amy Garman
The staff was truly amazing and helpful. They helped my son pick out a Mother’s Day present for me while I waited out of the store!!!
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May 2023 by Alicia DeJesus
They definitely helped me out and I’m able to enjoy my wedding day without any “bumps” now! I can’t say thanks enough!!
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April 2023 by Alicia Smith
Store is clean and employees are very helpful. Bought a 3 piece set with a ring, earrings and necklace. It was even more beautiful then I thought in person. Ring went out for sizing and the turn around to get it back was pretty quick. Always a pleasant experience when I shop there and store manager is also very helpful.