This Verizon store at 2196 White St. is highly recommended for its helpful and knowledgeable staff. Customers praise the team for their patience, kindness, and ability to explain all options clearly. Numerous reviews mention the staff’s willingness to go above and beyond, even staying past closing to complete phone transfers and assist with upgrades. The store makes upgrading phones, such as the iPhone 15 Pro, quick and smooth, with excellent customer service. Customers appreciate the staff’s honesty, especially regarding fees and billing, which helped rebuild trust after negative past experiences. The team is described as intelligent, caring, and dedicated, with some staff members earning special praise for their outstanding service. Whether helping with phone learning, plan adjustments, or accessories, the team consistently provides an exceptional in-person Verizon Wireless experience, making this location a top choice for mobile needs.
My girlfriend and I came in to upgrade our phones and Tyrell is the best. Very helpful, friendly, knowledgeable, and patient.
January 2026
I was having trouble with my tablet and I spent at least an hour there with them until everything was taken care of and now my tablet is working like a new one again
December 2025
Very knowledgeable and helpful staff. We’ve worked with several of the guys that work at the store (Tyrell, Kyle) and the customer service is always amazing. They do what they can to stay within our budget and help us keep everyone on the phone plan happy!
