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December 2023 by Angela Cannon
They literally drove past my house yesterday with my package ON THE VEHICLE, I waited 12 hours for them after it was “on vehicle for delivery”.. then turns out they took it alllll the way back to the facility instead of just delivering it to my house.. now today, it’s “on vehicle for delivery” to my house. AGAIN. UPS doesn’t do this. My house is so easy to drop packages off at!! This is laziness at its finest. GET IT TOGETHER. HIRE NEW DELIVERY DRIVERS.
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November 2023 by David Peters
Never received call back about my package that the driver changed delivery dates on. Received package that I specifically paid extra shipping for days after I left for the trip that I needed the item for.
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August 2023 by Jeff DeShong
Every time I have a delivery problem, it’s from this location. Package was “out for delivery” 5 days in a row, followed by a “delivery reschedule” 5 days in a row. Just do your job
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June 2023 by Kyle Bro
I never use to have issues with FedEx until I moved. And yes I will be the first to admit my current residence is tricky to find, but it's like they are not even attempting to deliver my package. It is already over a week late, and after speaking with multiple customer service individuals, I was still left in the dark about if my package would be delivered. All they kept saying was that there was "road work" that kept preventing them from delivering, but there has been no road work in my area that would cause such an issue.I try to stay a pretty reasonable and patient person but this is a part that I need for my car and I needed it last week. If I could give zero stars I would. You need to do better FedEx, because from mine and everyone else's experience shows you don't seem to care about proper customer service and making sure people get their packages on time.
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June 2023 by Debra Fantone
Terrible delivery service. My package was not delivered. 3 days lster it showed up 9n my porch. You cannot get a hold of anyone. This is Zelienople PA.Talked to people in Philippines for Customer service sucks
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February 2023 by Thomas video a
If I can give Fedex ZELIENOPLE, PA negative 5 star, I will.Fedex kept sending junk messages notifying me the package is coming. But on the delivery day, it delayed again and again. It looks like something is terribly wrong among the drivers in this area. The fedex website shows the package is on the truck out for delivery, the fact it is NOT!
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February 2023 by Kris Is Fishing
The delivery driver refused to look through the truck for my package because he said it wasn't put in the proper bin. It's been out for delivery 2 days in a row. Not able to reach the terminal to see if I can just pick up the package myself. No options but to keep hoping they find my package. Just unbelievable the level of concern they lack.Update, the driver found my package and delivered it later. Can't ask for more than that.
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December 2022 by Kelvona Hymes
Order a package and they deliver it to the wrong address sent a picture of somebody else’s house Saturday will be a week and still haven’t heard from them and the shoe company said there not responsible for fed x I want my item are money back
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December 2022 by Emmy Fickess
Had to call Fed Ex FOUR times about delivery problems. I understand it is holiday season and it is a busy time for them. I appreciate what they do. BUT the fact I had to call FOUR times about my packages being left by the road. When my delivery instructions says “LEAVE AT FRONT DOOR” FIRST time I called, My package was left by my mailbox on the wet ground and drove in my grass and ruined my grass. Now there is a giant mud puddle by my mailbox. SECOND time I called, my package was hanging on my mailbox. The lady told me It will be handled. I strongly doubted that. The THIRD time I called, My packages looked like they have been thrown as they take a picture to show the delivery. I asked to speak to a supervisor or a manager on duty. The man asked if he could help fix the problem I was having, I told him my packages were being left at my MAILBOX, and this is the third time it has happened. He told me it will be handled and will be reported, apparently not! FOURTH TIME, I called my package was left at the neighbors AND on their MAILBOX HANGING. I asked to speak to a supervisor as this is my fourth time calling about the SAME ISSUE. The man said I cannot get you to a supervisor, but this will be reported and investigated. This Fed Ex and their customer service is horrible.
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December 2022 by James Wilkinson
My local delivery driver is horrible at his job packages be left beside trash can at my neighbors and in the middle of my drive way. Last pack the boxes looked like they we t through a shredder
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November 2022 by L Donaldson
The lies that fedex uses is just disgusting. First I've never had a package make it on time of the original deliver date. I'm used to that by now. But package was supposed to be here Saturday an now its Friday an it has been "out for delivery" all week. Unbelievable how bad fedex is at shipping. Not once have I ever had this trouble with usps or even ups.
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September 2022 by Krystal McNaughton
The drivers refuse to deliver our packages correctly they either drive the package around for days without delivering it (one time they drove it around for an entire week and by the time it arrived it was smashed), or they leave our packages at our neighbors house. The addresses are clearly marked on the houses and on the boxes!
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September 2022 by Keith Andrew
Package arrived 2 days late then the lazy driver couldn't walk it to my door. Was left by the road. Use UPS instead
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July 2022 by Dixie Baker
We are expecting packages from this location which I know will never be delivered because even though UPS, USPS, Amazon and DHL all seem to be able to make it to our home in spite of some road work (and a very clearly marked detour), FedEx cannot. It's really odd. We can get to our home in spite of the road work because we don't own a helicopter. We just follow the detour. The other above mentioned delivery services have figured it out as well. I finally just asked them to leave my packages at the local Walgreens because otherwise we will have to go in to Zelienople as we did last time to pick it up. By the way, the last time my husband went to pick our FedEx packages up after they had lied and said they could not deliver to our house (they could if they tried), no one was home to sign (we WERE home, but the package didn't require a signature anyway) or the business was closed (we are not a business, we are a home), when he got home... there was a FedEx truck right across the freaking street from us, delivering to our neighbors. They are an embarrassing joke. When you call customer service for help, you are connected to a hut in Bangladesh or somewhere to a person who is... while sickly sweet... can barely be understood and is of zero help.
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June 2022 by John Shaffer
Driver apparently refused to even attempt to leave his vehicle outside my home. Marked my package as "attempted delivery". I watched the update on the tracker. And they left. I'm still waiting for my package.