Dormez-vous offers a positive shopping experience with attentive and knowledgeable staff. Customers praise the friendly and patient service from sleep consultants, especially mentioning Véronique Henri, who listens carefully and helps find the right mattress and pillow. The staff is described as kind, attentive, and dedicated to meeting customer needs. Delivery service is generally smooth, with some noting good communication and courteous delivery personnel. However, a few reviews mention delivery timing issues, such as delays and scheduled times changing, which caused some inconvenience. The mattresses are often appreciated for their comfort, although some customers note that new mattresses may feel firmer in-store and require a short break-in period. Overall, customers are satisfied with the quality of products and the attentive service, and many recommend Dormez-vous for their helpful advice and reliable service.
We just purchased a king size mattress and we are very happy. The sales person (I think his name was Mehdi) was very kind, knowledgeable and listen to our needs. The delivery was great, someone called us 2 days before to confirm and then the day of to give us a time. Extremely satisfied!
May 2024
Excellent service with Guillaume! We are very satisfied with our new mattress.
May 2024
Impeccable service from start to finish, no negative points.
I was very well advised by Guillaume, and the delivery went very well. I love my new mattress!!
