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May 2024 by Jasmine Grégoire
I had a very nice experience. The staff is professional. They gave me excellent advice and ensured that everything was perfect. Plus I love the dishes there!! A big thank you!!
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February 2024 by Linda Trvalcova
Purchased a backpack and lunchbox for my 7 year old in August 2024 for the school year. By December the « luxury « backpack had two huge tears in it. After 4 months usage, and at this cost, a backpack at the dollar store would have been more efficient. Buyer beware.I also contacted pottery barn via phone and said nothing could be done and that I had to go into the store and waste more time driving there, out of my day. No thanks Pottery barn!
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February 2024 by Lara Khashab
I ordered the PB square arm loveseat and couch. I ordered memory foam for both but the larger couch came in down blend and does not hold up well at all. Was not satisfied with the quality for the price I payed. Memory foam on loveseat holds up better. I checked my invoice and both said memory foam and the factory custom made ours half wrong/ it’s frustrating I realized this seven months after purchasing a final sale order.
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January 2024 by Matt Ch
Store disconnected from customers and standard services.Products shown (curtains) not in stock and we have to pay for them to stock them. We've never seen that and rightly so.
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January 2024 by Valerie Dugal
I love this shop! The staff is very attentive and kind! Very good quality merchandise!
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January 2024 by Ashley Tritt
BEST experience with Lina and Sarah in Pottery Barn Kids. We got a damaged item and they helped resolve the situation. Pottery Barn is lucky to have them. Will be shopping there again for the cutest stuff and the nicest team.
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December 2023 by Yannick Benoit
Nice piece of furniture but very expensive
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December 2023 by Gab Bee
The worst store. Customer Service service is awful, they lie when they are too lazy to do something. For the prices they charge you think they could make more of an effort.
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November 2023 by Francesca Benedetti
I visited the store in QC this weekend, as I wanted something from the site (and could not order online). After finding the item, the sales associate warned me that personalization machine might be broken. I told her no problem, i'll keep shopping and let me know.At checkout, she told me the machine is in fact broken.As I was leaving, i heard the machine, and thought it's probably being repaired, however, my husband told me to just go check.The woman working there told me it was broken (she was just sitting there). I was confused, as something was being embroidered. She said, well, it was working, but she had back orders, so she wasn't taking new orders.This is a service offered by Pottery Barn, and not something she can pick and choose who to complete orders for. I am a customer in store, which in my experience, should always be given priority. Also, the blatant lie is also very concerning. Why not confirm it was working, and ask for me to come back another time / day? Overall, the service at this store is terrible. As it's the only one in QC, the monopoly it has is completely crazy. Either close it so the website can be shopped, or open another one so an example of good customer service can be shown.
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November 2023 by Mr. Science
Illegal practices. They do not include the delivery price for their furniture in the price and you find out you have to pay an extra few hundred dollars to get what you want. Avoid at all cost. Deserves to be reported.
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September 2023 by Rawad N.
Subject: Extremely Disappointed with Product Quality and Customer ServiceI recently purchased place mats from your Canadian store, and I am profoundly disappointed with both the product and the customer service experience I encountered.The quality of these place mats is abysmal. After a single wash, they are falling apart at an alarming rate. I had expected a product that would withstand basic usage and maintenance, but these place mats have failed to meet even the most minimal expectations.What is even more disheartening is the response I received from your store's staff when I sought assistance. Instead of addressing my concerns with care and professionalism, I was told that this deterioration was "normal." Such a dismissive and nonchalant attitude towards customer grievances is both shocking and unacceptable.As a consumer who values quality and expects a reasonable level of durability from the products I purchase, this experience has left me deeply dissatisfied. I urge your store to take a serious look at the quality of the merchandise you are offering and to reconsider the manner in which you handle customer complaints. It is essential to uphold the integrity of your brand and provide the level of service that customers deserve.In light of this frustrating experience, I am compelled to express my disappointment publicly, in the hope that others will be forewarned about the subpar quality of your products and the lackluster customer service they may encounter. It is my sincere hope that this feedback prompts a reevaluation of your standards and practices, ultimately resulting in a more positive experience for future customers.Sincerely,
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September 2023 by B Sa
To my knowledge, pottery barn's products are built to last. I really enjoy their design and their products.I love their couches more than everything else.
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September 2023 by Rania Hanna
Waste of money, I bought one for my daughter last year and before the end of the year, the rolling hand got broken and I called the store and the customer service but they refused to do anything. Warranty is only 30 days and this is not what I was told in store when I ordered it, they told me this is high quality product and have lite time warranty and should last for years. When I asked the customer service on the phone if this was a lie, she said unfortunately yes. Don’t waste your money to bu expensive one and won’t stay much longer than any cheap one.
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September 2023 by Pierre Deschenes
Worst customer service ever. Pottery barn keeps posting transactions ($6500.00) on my credit card to put a hold on furniture that I’ve already paid and received. I called at least 10 times and they tell me that i haven’t received my furniture yet and that charge is just to secure that transaction. Called my bank they say that it’s just a pre authorization and until they charge they can’t do anything. I’ve asked to speak to a manager or supervisor and half the time they pretend to transfer me but just hangup. I’m exasperated with this company freezing funds on my card and unable to resolve the problem by talking to a reason le human. I just spent approximately $ 20,000 with Pottery barn and I will never do business with them ever again.
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August 2023 by Ayumi-Stella Piperissa
Wanted something personalized they told me to come on Sunday at opening and they could do it on the spot. Once there they told me it wouldn’t be possible and I’d have to come back. Wish they would all be on the same page as Brossard is not in the city.
