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January 2024 by Marie-Josee Gagne
The last time I went, six months ago, not only were they unable to help me or answer my questions, but they told me that I was not the owner of the building for which I introduced myself. I almost lost consciousness.
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December 2023 by Shirley Foisy
Crispin listened to our needs, offered us possible options and took the time to explain each of these options to us! Very good customer service.
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December 2023 by Olivier Dubois
Never seen before...... Hugely disappointing service....1 single cashier and more than twenty people waiting in line and this is not the first time that this is like this. I decided to change banks permanently...it's sad
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October 2023 by Limerick
I wanted to contact this branch following the death of my brother who had all his products at BMO (account, credit card, mortgage, Action Line). No answer when you call. The customer contact center informs me that I absolutely must transact through the branch. After leaving 2 detailed messages, a cashier finally called me back after 6 working days. I am told to go to the branch at the counter but since I am not from Granby I ask for an appointment with a personal banking representative in my city. After insisting, I finally got an appointment in two weeks. The local representative confirmed to me that I would have wasted my time if I had gone to the counter because they do not know the products. My nightmare now continues at my local branch who have frozen the account (understandably) but insist that mortgage payments continue to be taken until the account is at zero. When I asked what would happen when there was no more money for payments, they confirmed to me that the mortgage would go into collection... All because we are still waiting for the state's certificate civil. In addition, they do not talk to each other between departments and the information I give them is not transmitted between services. We always start from scratch. It is clear that I would never open my inheritance account at this bank.
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September 2023 by Marie-Claude Ardouin
If it hadn't been for Mr. Racine's advice last year, I wouldn't have been able to survive financially during my studies. Thank you so much! (negative point: it's almost impossible to get an appointment on the internet or on the phone but I think they do what they can with the few staff they have)
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September 2023 by said far
The service is null. More than 2 months waiting for my credit card and I have not received it yet. I tried to contact the advisor several times by email and telephone without success.
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September 2023 by BoomBox
The service is very very very bad. I am not exaggerating. It is very long before you have an appointment and when you have one, the appointment may be postponed at the last minute. When there are telephone appointments, they do not call you. We called ourselves and they complicated things for nothing. I had made an RESP and it took another year before I could get my money back and the interest. They literally took my money hostage. In addition, they prefer to make a telephone appointment for a mortgage loan when it is an important case. It should be in person.In short, go elsewhere regardless of the bank. You will get better service.
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July 2023 by Val Poul
I waited before coming to write my review, but my conversation today with the branch manager decided me. Since April 18 I have been trying to make an appointment. I had an appointment at the end of May. I did all my steps quickly, send the documents quickly. But what was my disappointment to never be able to reach anyone on the phone. With email, I am only answered if I make messages one after another and again I have always remained polite, but after 1 and a half me waiting for them to fix it on their side, without ever doing any follow-up. They took a large amount from my accounts without warning. In 2 years to my mortgage renewal, I'm not going back there. Unfortunately, they don't care about customer service.
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July 2023 by Audrey Hebert
It's been 1 years since we met an advisor to open an estate account. Still no news. We call and we write to his email and no return from him. Poor services. Never do business with them for an estate.
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April 2023 by Raphaël Brodeur
(Translated by Google) Worst bank ever had in my life as a real thief, it changes the date of your transactions to be able to charge you fees! I was going to empty my account tomorrow morning I guarantee it!?(Original)Pire banque que jamais eu de ma vie de vrai voleur ,sa modifie les date de tes transactions pour pouvoir te charger des frais! Moi je menvais vider mon compte demain matin je vous le guarantie!?
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March 2023 by Artem Shelemin
I have got a very good experience with this bank.
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February 2023 by Ibrahima Bah
I deposited a certified check from Desjardins the inexperienced teller quickly put a hold on it for 2 weeks. I believe she was being prejudice. Needs some proper training and accept diversity because we are in 2023.
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January 2023 by Gaetan Berard
(Translated by Google) Very disappointed with BMO.They take money from my account without authorization and it makes me an overdrawn account and in addition does not respect their programs or advertisements.(Original)Très déçu de BMO.Ils prennent de l'argent dans mon compte sans autorisation et ça me fait un compte à découvert et en plus ne respecte pas leurs programmes ou annonces.
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December 2022 by credge1977
(Translated by Google) Having never set foot there, I expected the worst… I was very well served! ????(Original)N’ayant jamais mis les pieds là, je m’attendais au pire… J’ai été très bien servit ! ????
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September 2022 by Guy P
(Translated by Google) Good friendly service at checkout.The use of the ATM is preferred.(Original)Bon service amical a la caisse.L'utilisation du guichet automatique est privilégié.
