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February 2024 by Leo Paparella
If I could give a zero I would right now. As per management and employees knowing what there doing not that good Cory is ok . But the rest unprofessional. Still waiting for a call back . I have sent an email and waiting for a call back from the branch manager ..... Sorry I have emailed the email below twice as well at yet to still hear back ... Is the message that you send out just a generic or will someone call back . Please advise
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January 2024 by David Bordeleau
Friendly service from Daniel, kind and courteous, keeps calm despite my stack of checks and the long queue. A little long before being served though. There is a lack of employees in relation to traffic.
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December 2023 by German Gold
Having an appointment they kept me waiting for 35 minutes so I decided to leave. Just terrible. Very disappointed
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December 2023 by NICK THANOPOULOS
Service is horrible. Every time I come to this branch I always need to wait (very slow). No staff
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October 2023 by Mina Ghobrial
I am incredibly impressed with the level of customer service I experienced from Mr. Audaz during my recent interaction with your BMO branch at 3190 Saint-Charles Blvd, Kirkland, Québec . The representative was attentive, and knowledgeable, and went above and beyond to ensure my satisfaction....Thank you Mr. Audaz
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September 2023 by Bady Mo
Mona the assistant branch manager is terrible and lack of customer service experience and leadership
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September 2023 by Lucas M
Wait times and service is extremely slow for simple transactions at the teller
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August 2023 by Andrew Soussou
Staff is friendly enough but the wait time is crazy. I don’t do much banking with BMO but noticed they tend to take a very long time with each client. They were able to help me with my request but I spent 30 minutes there between the wait in line and my interaction with the teller. I work in banking and overheard the conversations the tellers were having with clients - they don’t seem to care and don’t know much. (Overheard a teller instructing an older client to ask his power of attorney about account information. This is not a good sight as they clearly did not want to help him at all with information accessible to them, unlike they’re pressed for time anyways. A poor sight to see. Another didn’t seem to understand a client making a bank draft and depositing it into another client’s account as a third party). Would not go back.
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June 2023 by S
They don’t care about service speed at all. Worst branch ever. 6 ppl I queue and only 2 employees working in counter. Have been waiting here forever. I have to give a credit to RBC, they will ask and filter you during the waiting time. In BMO, you paying the service for nothing! Oh yes, they can multitasking for gossip or talking not service the customers. Please be effective when you service your client if you see a huge lineup. It takes 20-30 minutes to server one client
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May 2023 by James Kedem
Always very slow and big lineup
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March 2023 by Maria Collette
Best bank of Montreal.
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January 2023 by Coco Locas (Azoulay)
(Translated by Google) I show up at the branch 2 days after New Year's Day, (door closed), no indication on the door of the reopening of the branch ... I call the manager, he is on vacation and in his voicemail, he gives a # to join his assistants. I left a message, the person called back (I couldn't take the call) and they didn't leave me a message, nor the information I had requested... Strange! I call back and I leave another message, I didn't get the return call.... When you want to speak with a person on the phone at the #general branch, it's impossible. Don't ask me to email you, we want to talk to real people. Previously, service was good at BMO, but it has deteriorated considerably. We have the impression that they are there just for our $$$ I am seriously thinking of changing banks.(Original)Je me présente à la succursale 2 jours après le jour de l an ,( porte fermée) , aucune indication sur la porte de la ré ouverture de la succursale...J appelle le gérant, il est en vacance et dans sa boîte vocale , il donne un # pour joindre ses assistants. J’ai laissé un message, la personne rappelle ( je ne pouvais pas prendre l appel) et elle ne me laisse pas de message, ni les informations que j avais demandé... Étrange! Je rappelle et je laisse Encore un message , je n ‘ai pas eu le retour d appel.... Lorsqu’on veux parler avec une personne au téléphone à la succursale au # général ,c est impossible. Ne me demandez pas de vous contacter par courriel, nous voulons parler avec des vrais personnes. Le service auparavant était bon à la BMO mais il s est beaucoup dégradé. Nous avons l impression Qu ils sont là juste pour notre $$$ Je songe sérieusement à changer de banque .
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January 2023 by Fabrice Quenneville
I opened my corporate bank accounts there an received amazing service. The banker that took on my file and serviced my account opening and follow-up requests gave me quick and courteous service and answers. Thanks
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September 2022 by Christopher Calado
This is the absolute worst BMO branch I have ever dealt with. The counter employees are great, but anyone else in the back is terrible. Especially over emails and support. Constantly chasing after them for answers, they constantly fogger about you. O do my business banking with them but am I VERY seriously looking to change banks. The service is TERRIBLE.
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July 2022 by Paulian Moscovici
Slow, slow and very slow
