L'entrepôt RONA Laval has a mixed reputation among its customers. Some shoppers appreciate the outstanding service from specific employees, like Stanley in the paint department and Mehdy in the materials section, noting their patience and willingness to help. However, many reviews highlight issues with the pickup service, citing long wait times due to insufficient staff at the counters. Customers express frustration with the lack of available clerks, especially in busy areas, which detracts from their overall experience. Some have encountered employees distracted by their phones and a lack of timely assistance. While the store offers a wide selection of products, the service inconsistency may lead some to recommend exploring other RONA locations. Overall, L'entrepôt RONA Laval has potential but needs to improve its customer service and staffing to enhance the shopping experience.
Excellent service Helpful Staff The place that u never feel bored
November 2025
⭐️⭐️⭐️⭐️⭐️ I went to RONA to get some supplies for painting my house, and I was really impressed! The staff member who helped me was super knowledgeable and friendly. He gave me great advice about the right paints and tools for my project — excellent service!
November 2025
It was quiet tonight. Few customers and the staff is young, friendly and surprisingly knowledgeable. I have to say, their prices are more competitive than home depo, on everything I was looking for. Gonna start shopping at Rona more. Keep up the good work
