“An incredible customer experience that I had yesterday. The quality of service from Martin and Genevieve was impressive. It was 5:45 p.m., the door half closed, because the store closed at 5:30 p.m., I asked if I could get a outfit for a last minute occasion while the store was closed. Without any hesitation, someone came to open the door for me and 15 minutes later, a beautiful outfit was purchased. This is the difference between customer service and customer experience. Well done !”
“It's not my habit to comment on the stores I've shopped in but in this case, it's definitely worth doing. I shopped for Lowa shoes on the Internet and in stores offering this brand in Lévis. After finding a discount offer online, Chaussure Fillion de Lévis matched the competitor's price. After wearing the shoes for a few days around the house, one of them was causing me discomfort. Ms. Hanen brought in another pair of size 9s from another store. The discomfort persisting, Mr. Benoît worked on the shoe with a shoe tree and a dryer to try to resolve the problem. The discomfort still persists and no size 9.5 shoe is available in other Fillion stores. They brought in a pair of 9.5s directly from the supplier Lowa. Well, I call that excellent customer service… I would like to thank Ms. Hanen and Mr. Benoît for their kindness, their patience, the quality of their services and the concern for customer satisfaction that they demonstrated to me.”
“(Translated by Google) Thank you Maika gave me a great service with good advice ⭐⭐⭐⭐⭐(Original)Merci Maika ma donné un super service avec de bon conseils ⭐⭐⭐⭐⭐”
“(Translated by Google) Great service! I really enjoyed my shopping experience with the very knowledgeable staff. Thanks(Original)Excellent service! J’ai vraiment aimé mon expérience d’achat avec le personnel très compétent. Merci”
“(Translated by Google) Very good after-sales service. I had a problem with a pair of boots and they replaced them with no problem. Thank you.(Original)Très bon services après vente. J'ai eu un problème avec une paire de botte et il me l'on remplacer sans problème. Merci.”
“(Translated by Google) Stylish and affordable for children between 8 and 14 years old personal opinion;)(Original)Stylé et prix abordable pour enfant entre 8 et 14ans avis perso ;)”
“Je voulais simplement souligner l'excellent service reçu lundi dernier, 3 juillet 2023 en après-midi. Les deux jeunes conseillères m'ont donné un service 5 étoiles. L'une d'elle est même venu m'ouvrir la porte comme j'avais une poussette! Merci beaucoup à elles! Je n'hésiterai pas à revenir et en espérant que le message se rende auxdites destinataires. :)”
“This afternoon I went to pick up some clothes I bought online. The linen I bought suits me, it's for gifts, it remains to be seen if it will work. The problem was more when I left the store and the bassaer rang indicating that anti-theft parts had been left after my clothes. I wanted to go back and the 2 employees (girl and guy (around 4:30 p.m.) shouted it's beautiful it's correct, these are the stockings. So I went out. When I got home an anti-theft part is still on a shirt. I'll have to waste a few hours of my precious time tomorrow to go get it removed. Not to mention that gas isn't cheap.”
Last month, Foot Locker Inc. reopened its flagship store at 112 W 34th St. in New York City, as part of new retail plans. The store introduced "Home Court," a basketball-focused shopping area created with Nike and Jordan Brand. The updated store offers a basketball-themed shopping experience. It combines customer service with the newest products for use on and off the court from several brands.
The "hands-free" footwear brand Kizik just opened its second U.S. store at the iconic Mall of America in Bloomington, Minnesota. The Mall of America store, located in the West Market on the second level, offers Kizik's full assortment of shoes for men, women, and kids in all sizes. It will also carry new seasonal styles, Kizik-branded apparel, shoe care kits, and no-slip socks.