Medical Supplies near Montreal, QC

“This review represents my experience here during the COVID-19 timeframe. I went here to pick up a medical supply for my arm which my physician prescribed to me. Before deciding to go here, I checked out their website and their website indicated that customers needed to contact them before showing up. Since there were a few Slawner Ortho locations on their website, I sent an email to the email address shown on their website mentioning that my physician prescribed me a product and gave their location as a possible place for me to pick it up. I received a reply to my email the following morning which I found to be very fast asking me for a picture of the prescription so that they could determine whether they had the item or not. I sent a picture of my prescription via email and the person emailed me back and said that I would be able to show up for this item and also informed me that it was custom made item so I needed to show up for measurements one day and then return to pick it up once it was ready. I mentioned that I would be available any day for 8:00am and wanted to make sure that the Slawner Ortho location was one which was convenient to me. I was told it was this location (on Jean-Talon Ouest). I also asked how much the item would cost and was told that this item was covered by medicare. I drove there and there was free (reserved) parking right in front of the establishment. It is a few blocks within walking distance of Namur metro station if taking public transit. I parked my car and waited for them to open at 8:00am. Once inside, I used the hand sanitizer in the front of the store and I was seen almost immediately. For my first appointment, they took my measurements for the device and told me that I would be contacted once the device was ready. They told me that it would take under 2 weeks. Surprisingly I received a call from them within a few days letting me know that the device was ready. I asked them if I could show up for 8:00am the following day and was told that I would be able to do so. When I showed up, I was seen almost immediately and the person showed me how to put the device on and gave me a few words on how/when to use it.”

“The administration is very good with us, whatever we need, they address the request and help us. Very good customer service. Our driver Omar is the best, he is always listening to us and provides us the right info.”

“Excellent service from Marie-Josée Lévesque: clear and complete explanations, all with a smile. Thanks to her, my sleep is in good hands, and yours will be too. ???”