Pharmaprix at Place Alexis-Nihon is a large, well-lit, and clean pharmacy. Since being acquired by Loblaws, some customers have noticed that prices have increased, and there is a perception that the focus has shifted more toward profit than quality. Service quality varies: some employees in the beauty section are very helpful and friendly, making shopping a pleasant experience, especially when seeking advice or assistance. However, service times can be long, with some customers experiencing wait times of 20 minutes or more, and the process for obtaining medications can be inefficient, sometimes involving multiple staff members and delays. The pharmacy staff has received mixed reviews; some found the service to be average or unprofessional, with instances of poor training or unhelpful attitudes, including a pharmacist who appeared judgmental. Customers have also mentioned that the store is busy, and at times, employees may be distracted or less attentive, leading to frustrations such as difficulty locating products or feeling misunderstood. Despite these issues, the store remains a large, attractive space with polite cashiers who speak English.
