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February 2024 by Mirabelle Ricard
Ineffective telephone service. After 4 attempts, I find that it is simply impossible to speak to an agent. Very frustrating.
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August 2023 by Nadege KM
The supervisor who worked July 17, 2023 is super haughty and just doesn't want to help. Customer service is terrible! The lady at the checkout argues and is very rude. This branch will cause RBC to lose customers. It's really sad!
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June 2023 by Andy Lang
Absolutely the worst! Low trust, incompetent and just lazy people...
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March 2023 by Joseph Munro
Had a disappointing customer experience today, normally they're very accommodative.
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January 2023 by Jesse Herbert
Online agents tell me I need to go to location and speak with a specialist. At this location, the specialists are never there. So you have to go on location just to make an appointment.Also data is not downloadable from my account. Just pdf, so you can’t import into tax software. …. Like it’s 1990 or something. Very out of date customer service and software.
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October 2022 by Marie Dietlin
Total lack of professionalism at this branch. Also employees are not being responsible for their mistakes.
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October 2022 by Yonah Katz
Worst bank ever no customer service no respect for a customer
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June 2022 by Francis Dumais
No more business line, a horrible waste of time. Waited for months for mortgage financing.
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April 2022 by KRISH PATEL
I love lower interest rate visa card so much
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February 2022 by Monika Gutkowska
I am in total agreement with Mr Bruce Burnett that dealing witht the branch RBC on Laurier is a real PLEASURE.The employes, ALL of them, are cortous helpful and attentive. I enjoy the humaine touch and do not use the impersonal service on-line...
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October 2021 by Lion 88
Garbage service from head office to the local branches...11+ calendar days and counting for an internal transfer of a credit card pickup! Unbelievable incompetence in this organization form top to bottom!
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November 2020 by Bruce Burnett
Starting with whomever opens the door to get in, dealing with RBC Laurier is a pleasure. I have the good fortune to deal with Lea and Gloria regularly and their demeanour is exceed only by their competence. The branch is managed like a family and we the clients feel part of it.
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September 2020 by Huss Farsani
I booked an appointment a month ago and was contacted by a certain Mr. Georgios Kouvakas. He gave me great help in dealing with my credit card debt. I contacted him today again and he gave me very helpful guidelines on how to transfer my accounts interprovicially and answered my other questions with patience. It feels like I have a private banking advisor with RBC and I'm grateful to Mr. Kouvakas for that.
