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“Excellent service! Purchased a King Size mattress, they had a great selection of soft to firm. I went with a firmer option. High quality pillows I definitely recommend. Price is better than online and delivery was done with care. Thank you so much!”
10AM - 8PM
16928 Trans-Canada Hwy, Kirkland
Mattress Stores
“Excellent in-store service from Lorie-Ann and Kevin! The Delivery Service with real-time tracking is super convenient! This is our second purchase from Matelas Bonheur and we recommend them 100%.”
“Great selection of products at reasonably good prices. Great warranty of 10yrs comes with matress I purchased which is a bonus! Great customer service. Sales rep took the necessary time to show all options available for my needs, even though other customers we're waiting. Delivery went very well and professional.
Tracking system is very efficient.
Will definitely return in the future. Definitely recommend!!”
9AM - 8:30PM
805-A Bd Arthur-Sauvé, Saint-Eustache
Mattress Stores
“Very pleasant experience, very satisfied, very good service, congratulations to Sylvie Cregheur, congratulations to Nathalie Mathieu, and our two delivery men: M.cerveau and M.muscles!”
“We were advised on site by Valérie, who was cordial and informative, all without bullshit or any pressure. She guided us in choosing a mattress with which we are very satisfied. Matelas Prestige is a Quebec company with a very well organized and unpretentious store. THANKS!”
“We walked in today to Euro Style Design store in Pointe Claire just to browse. There were many beautiful items. We were almost walking out when Julie gave us a a little more information about the items and our options to customize the items with colors and fabrics. We were very thankful for her professional input for helping us to choose a few item with some improvisation.
Karina”
“This family company is second to none. I received exceptional and welcoming service. My custom mattress for my roadtrek is so comfortable! I highly recommend it.”
“We shopped at Dormez-vous for a new mattress. We were served by Reda T. He is a fantastic advisor with impeccable service. Thank you Reda for your wonderful advice!”
9AM - 12PM 1 - 5PM
2760 Bd Daniel-Johnson, Laval
Mattress Stores
“In the last 10 years I have purchased 4 mattresses all high end (around 4,000.00$ each) and they all gave me a sore back. I don't have a back problem unless I sleep on the wrong mattress. I purchased the Venti Doubles Sided Organic and oh my...I am having the best sleep ever. I wake up in the morning and I simply don't feel my back. My back is light as a feather!! In addition, I sleep more profoundly, turn and change position way less often (if at all) and don't wake up during the night. It is such a blessing to sleep this well and my body is thanking me for choosing latex. Thank you Essentia. Best purchase of the last 10 years.”
“Jean-François nous a rappelé dans l'heure lorsque nous avons rempli le formulaire en ligne et lors de la visite du lieu de vente, il nous a fait essayer plusieurs options. Le matelas, fait sur mesure, est formidable, exactement ce que nous espérions. Le service clientèle, la qualité du matelas, la livraison, tout était parfait. Je recommande fortement.”
“Walked into this store, was greeted by Jeffery right away with excellent advise. Didn’t take me long to purchase the mattress , bedsheets, duvet covers and pillows all thanks to his expertise! I strongly recommend coming here and talking with Jeffery and hope to see him as manager soon since I haven’t been severed so well in a very long time! 12/10 service Jeffery !”
“These are the things that I bought from Dormez Vous.
A Studio Burton Et Mattress,
Casper Lift Adj.
Hush Arcteck M P
Bayview Headboard- Queen
Et Premium Wh Down Duvet KG
Cover for down duvet
Sheets for mattress……….
I had excellent service . Marjorie, that helped me was excellent . At the moment everything seems fine. If the mattress for any reason wouldn’t be the right one, I then have 3 months to exchange it.
The delivery service was excellent.”
“Stefan was excellent from the moment I walked into the store.. took a lot of time to go thru options, consideration…. Took into account all factors… and very professional for follow-ups and delivery.. could not ask for better service”
“I had an excellent experience with Sinde Nelson! She was extremely kind, patient, and very professional. She helped me choose four mattresses and bases, explained everything clearly, and made the whole process so easy. She speaks both English and French, which made communication very smooth.”
“We visited Entrepôt le Matelas in Laval, and our experience was outstanding. When we arrived, Steve Croisetière was just about to leave and close the store. We were not aware of their schedule. Despite that, he was incredibly kind and took off his jacket to stay and help us. Many employees would have simply asked us to come back another day, but Steve went above and beyond.
He took the time to explain every detail thoroughly! We walked in planning to buy one mattress and left with two, along with pillows and covers. Steve is truly excellent at what he does.
I’m also not sure about some of the negative reviews here. The return policy is clearly printed on the receipt, including the requirement to purchase a mattress cover for protection. Everything was explained to us clearly.
We purchased our mattresses on New Year’s Eve and were told delivery would be on Friday. We assumed it would be the following Friday, but the delivery person actually called us on New Year’s Day, on his day off, to confirm the delivery. On Friday, he called again to give us the exact arrival time. I was honestly shocked that they arrived exactly at the minute he said they would!
The delivery team was very friendly, very professional, and even removed their shoes before bringing in the mattresses. Overall, the entire team went the extra mile to provide exceptional service. Highly recommended.”
9:30AM - 7PM
59 Hymus Blvd, Pointe-Claire
Mattress Stores
“Ali and Sergei at Dormez Vous on Sherbrooke Street West were simply phenomenal! They were so knowledgeable, professional and patient. My wife and I bought the most comfortable bedding mattresses and system, with pillows, sheets and much more! We are so excited to have the best sleeps of our lives ! Great value and selection !!! Thank you Dormez Vous!!!! Max”
“I love visiting and shopping at this Urban Barn location. The staff is exceptional—especially Suzanne. She’s always a pleasure to deal with and extremely knowledgeable. Thank you!”
“I had a good experience today at Brick. Madame Mouna BelAli helped us a lot to choose and decide, she was so helpful and patient. Even I bought extra stuff because of her hospitality .”
“The in-store service was impeccable and pressure-free. And the delivery was done smoothly and within the expected time. The furniture has been assembled, including explanations for operation. And the delivery people were polite and pleasant.”
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“I've had some great customer service over the years and I always find it important to highlight those experiences. I don't like focusing on the bad because it might just be that someone is having a bad day and doesn't know how to deal with it. It happens. Well the opposite happened to me this Wednesday evening when my daughter and I went shopping for a new pillow. Ula took such good care of us, we shared a few laughs, she made us comfortable and was helpful in making our selection. It was indeed more than I thought I would spend on 2 pillows but we have been sleeping like babies! Thanks Ula for your care and attention. There's a reason we are repeat customers at Dormez vous.”