RBC Royal Bank
BanksHours:
13135 Boul Gouin O, Montréal QC H8Z 1X1 Hours
About RBC Royal Bank
RBC Royal Bank has received positive feedback for its dedicated staff and customer service. Many customers highlight the polite, patient, and helpful nature of employees, particularly praising the branch manager and a few specific staff members for their exceptional support. Long-time members of the bank note that this branch stands out for its impeccable customer experience and the willingness of staff to go above and beyond, even answering questions outside of regular hours. Customers appreciate the detailed guidance provided when opening accounts and managing issues, such as cancelling cards or extending lines of credit. The professionalism and quick assistance of the team have also been recognized, making customers feel valued and supported. However, some customers have expressed concerns about the speed of service during busy times, noting that longer wait times can occur due to limited teller availability. They suggest increasing the number of tellers during peak hours to improve the overall experience. Despite this, the overall sentiment remains positive, with many recommending this branch to others for its outstanding service.
Most Recent Reviews
September 2025
The teller who served me was so polite, patient and helpful. He took care of all my issues, looked up all the information I needed and helped me cancel a card. This young man is an asset to the company. All of their employees should be trained to be like him.
February 2024
Really really good service. Thank you mrs Imen for having patience!
October 2023
Find the service slow (depending when I go). There's always that one annoying guy being served, taking forever with so much for the teller to do when people are waiting.There should be at least two or three more tellers working to help clear the line when it starts at the front door of the bank not one or two.
More Comments(36)
You May Also Like
- Montreal, Quebec
