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November 2023 by La Vie agricole (LVA TV)
No service, arrogance and lack of will in monitoring transactions. The worst agency I have seen in 30 years as a client!
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November 2023 by Jf Chagnon
Difficulty speaking to someone in French. I was transferred 5 times from people and ultimately didn't receive any service or a good answer to a trivial question. I so regret having taken my credit card from this bank.
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October 2023 by Nicoletta
Great service at the Ste Foy reception (Boul. Laurier)
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September 2023 by Charlene B
Always very complicated when you have to go to a branch. There are always inconsistencies between the information we receive in the chat and what happens in the branch. The employees are courteous, but they just don't have the solution.
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September 2023 by Nicoletta Akangah
Great service at the Ste Foy reception (Boul. Laurier)
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December 2022 by 김가연
(Translated by Google) All staff are friendly and can speak English!(Original)모든 직원뷴들이 친절 영어도 가능 !
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October 2022 by Fernando Bertin
(Translated by Google) The receptionist seemed to be very impatient since the beginning of the conversation. I just wanted to change my US dollars to Canadian and close my checking account. Then she questioned what I wanted to do at least twice. Since my arrival in Canada 11 years ago I have had only bad experiences in this branch.I am so proud to have finally closed my account in this bank filled with very arrogant employees! I would say that they have stopped in time moreover, in the middle of 2022 their mobile app as well as the website are very weak. Live the competition!(Original)L'agente en accueil semblait être très impatiente depuis le début de la conversation. Je voulais juste changer mes dollars américains en canadiennes et fermer mon compte chèque. Puis elle a remis en question ce que je voulais faire au moins à deux reprises. Depuis mon arrivée au Canada il y a 11 ans j'ai eu que de mauvaises expériences dans cette succursale.Je suis tellement fier d'avoir enfin fermé mon compte dans cette banque remplie d'employés très arrogants! Je dirais qu'ils se sont arrêtés dans le temps en plus, en pleine année 2022 leur app mobile ainsi que le site web sont très faibles. Vivre la compétition!
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October 2022 by El Hadji Kane
(Translated by Google) I think that hospitality is a non-negligible element for a customer who wishes to do business with you. Beyond the criteria of portfolio, type of account, this human warmth should be taken into consideration.I admit that today I had one of my worst experiences in terms of opening an account.The idea is not to discredit you but to allow you to better improve your customer service.Customers are much more than account or social insurance numbers. Lack of staff cannot explain everything.I admit that I felt so devalued: It's as if I was a fraudster or someone who shouldn't have an account at HSBC because of my origins (maybe).I just wanted to open an account before going to HONG-KONG. But hey...Thank you for the agent who took the time to photocopy my documents.Have a good day(Original)Je pense que l'acceuil est un element non negligeable pour un client qui souhaite faire affaire avec vous.Au dela des criteres de portefeuille,de type de compte cette chaleur humaine devrait etre prise en consideration.J'avoue qu'aujourdhui j'ai eu l'une de mes plus mauvaises experience en terme d'ouverture de compte.L'idee n'est pas de vous discrediter mais de vous permettre de mieux ameliorer votre service a la clientele.Les clients sont beaucoup plus que des numeros de comptes ou d'assurance sociale.Le manque de personel ne peut pas tout expliquer .J'avoue que je me suis sentit tellement devalorise : C'est comme si j'etais un fraudeur ou quelqu'un qui ne devait pas avoir de compte a la HSBC en raison de mes origines (peut etre).Je souhaitais juste ouvrir un compte avant d'aller en HONG-KONG.Mais bon ...Merci pour L'agent qui a pris du temps pour photocopier mes documents.Bonne journee
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July 2022 by francois Pageau
(Translated by Google) I received a card. I call for the active. on the phone he activates but does not tell me that I have to go to a branch to present identity documents. I try my card and it is blocked. I go to the counter and she tells me she can't unlock it, I have to call. I repelled and he told me that I had to go to the counter to show my identity documents. I'm trying to get back to the closed counter on Thursday 4:30 p.m. :((Original)j'ai reçu une carte. j'appelle pour l'active. au téléphone il active mais me dit pas que je doit me rendre en succursale pour présenter des pièces identités. j'essais ma carte et elle est bloqué. Je vais au comptoir et elle me dit qu'elle ne peux la débloquer je doit appeler. je repelle et il me dit que je doit alle eu comptoir pour montré mes pièces identités. J'essaie de retourner au comptoir fermé jeudi 16h30 :(
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April 2022 by yves carpentier
(Translated by Google) Bank(Original)Banque
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March 2022 by Lindo Reis
I’m having the worst experience ever with this branch! The ATM machine simply disappeared with my 2 thousand dollars deposit! Nobody knows where is my money! Nobody really cares since I don’t speak French I guess!They asked me to wait 8 weeks for the investigation period! Yes I got receipt of my transaction, I got few emails from the branch manager saying that I’ll get my money (partially) at some point, but she can’t say when! It’s unbelievable that I’m having this nightmare experience with this bank! I hope nobody else’s go through what I’m going! It’s insane and so disrespectful! I have no idea where else I can ask for help! Seems like it’s no place to complain anyways! I wish I had more money to just suit this bank in the court!
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July 2021 by Average Joe
(Translated by Google) Always been well served by my "recommended" but at the counter it's not fast and I find that it gets worse with time. In times of covid I can't explain to myself that there is no hand sanitizer next to the automaton.(Original)Toujours été bien servi par mon "conseillé" mais au comptoir c'est pas du rapide et je trouve que sa s'empire avec le temps. En temps de covid je ne m'explique pas qu'il n'y ai pas de desinfectant a main a coté de l'automate.
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March 2021 by Kaven Desbois
(Translated by Google) I applied for a credit card online, I am given a confirmation # and a mention that an email will be sent to me to confirm my application and that I should hear from you within 2 to 3 weeks .2 weeks later, still no email received, no news also from them, however a hit was made to my credit file by HSBC. (well then)I decide to call to see what's going on with my request. I am confirmed that a basic customer # has been created for me, but that no credit card application is there. I am told that I should go to a branch to reapply with an advisor. (Which will involve another hit at the credit bureau).In short, a very disappointing first experience with HSBC. After doing some research, I'm clearly not the first to have trouble with this bank. In short, I do not recommend at all.(Original)J'ai fait une demande de carte de crédit par Internet, on me donne un # de confirmation ainsi qu'une mension qu'un courriel me sera envoyé pour confirmer ma demande et que je devrais avoir des nouvelles d'ici 2 à 3 semaines.2 semaines plus tard, toujours aucun courriel reçu, sans nouvelle également de leur part, par contre un hit à été fait à mon dossier de crédit par la HSBC. (eh ben)Je décide d'appeler pour voir ce qui se passe avec ma demande. On me confirme qu'un # de client de base m'a été créé, mais qu'aucune demande de carte de crédit s'y trouve. On me dit que je devrais passer en sucursale afin de refaire une demande avec un conseiller. (Ce qui impliquera un autre hit au bureau de crédit).Bref, une première expérience très décevante avec la HSBC. Après avoir fait quelques recherches, je ne suis clairement pas le premier qui a des difficultés avec cette banque. Bref, je ne recommande pas du tout.
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July 2020 by Yann Hepp
(Translated by Google) I haven't had any problems with HSBC since I arrived in Quebec in 2008. Polite and helpful staff.I recommend(Original)Je n'ai eu aucun probléme avec la HSBC depuis mon arrivé au Québec en 2008. Personnel poli et serviable.Je recommande
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July 2020 by Bernard Blanchard
(Translated by Google) Incredibly complicated to use(Original)Incroyablement compliqué à utiliser
