Costco breaks many of the logistic basics when it comes to the floor layout, membership fees and sacrifice of variety over quantity. Yet it succeeds by providing us a well controlled variety of products with most interesting prices. With their orientation to high value products and economies of scale they are unbeatable at doing grocery and saving big bucks in the process.
The only aspect of their shopping process that bothers me is their associates purposely breaking smooth flows at both entry and exit points. Specially arriving to the warehouse. Only members or people with a Costco gift card can pay for goods.
So what good could it do to ask for the membership card at the door?? If I'm a member that would only frustrate me and if I'm not and I'm only coming to see what I'm losing, pleeeease let me in. I know you will convince me.
I get so mad every time I'm asked for my card. Not long ago my kid was extremely tired and was crying. Well you know who was asked for the card. Yeap me, honestly Costco which values does this adds to the customer experience process?”
Wholesale Stores
Wholesale Stores
Wholesale Stores
Wholesale Stores
“Really nice warehouse.
Costco breaks many of the logistic basics when it comes to the floor layout, membership fees and sacrifice of variety over quantity. Yet it succeeds by providing us a well controlled variety of products with most interesting prices. With their orientation to high value products and economies of scale they are unbeatable at doing grocery and saving big bucks in the process.
The only aspect of their shopping process that bothers me is their associates purposely breaking smooth flows at both entry and exit points. Specially arriving to the warehouse. Only members or people with a Costco gift card can pay for goods.
So what good could it do to ask for the membership card at the door?? If I'm a member that would only frustrate me and if I'm not and I'm only coming to see what I'm losing, pleeeease let me in. I know you will convince me.
I get so mad every time I'm asked for my card. Not long ago my kid was extremely tired and was crying. Well you know who was asked for the card. Yeap me, honestly Costco which values does this adds to the customer experience process?”