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February 2024 by Mag B
Very bad service at this bank! I would give it a big ZERO. I went to this bank as my original branch (BMO customer for over 15 years) for a VERY simple transaction! Ultimately a big waste of time, I did not get the service I was entitled to receive. The advisor complicated and even botched the transaction by giving me bad information. I called BMO services directly by telephone and they settled everything on the spot and confirmed that the bank was in the wrong! I will never set foot in your branch again.
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January 2024 by P B
Very bad service, complete lack of empathy. Poor management. Avoid this branch.
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January 2024 by Martin St-arnaud
Excellent bank, impeccable service... they work hard to find the financial solution for your needs!! recommend to everyone
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January 2024 by amel chaman
Good morning,I was really well received and advised by Ms. Catherine Bourcier. I closed my accounts on Lapinière because the service was terrible. I only had one RESP left which I ultimately kept thanks to Ms. Catherine. This puts me back into the idea that not everyone at BMO is incompetent. THANKS
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October 2023 by Patricia Molina
The branch is full of employees just walking around or looking at their cellphones for only one teller and a line up of people. Why a 5 minutes transaction should take close to one hour.
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August 2023 by Cynthia rejouis
Worst service ever ! I forgot my bank card but I had my drivers license and my account number. Seriously it was so complicated the manager and the teller kept on looking at me and my ID she seriously started at me for a good 5 minutes. Told me why didn’t you go closer to your house. Like I’m not suppose to bank here. When she was about to give me money she said oh just to be sure let me note your Medicare card. Never mind when I first walk in the bank is full with workers but only one teller. Even the other customers were complaining how they don’t like to bank here.
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May 2023 by Marcy McCallum
The number of instances this bank has caused MAJOR errors and stress managing my accounts never ceases to amaze me ??♀️. Inability to effectively process mortgage documents. Major mishaps managing accounts. "Glitch" in their system resulting in YEARS of erroneous charges. This bank has an extremely high employee turn-over resulting in files continously being mismanaged. I recommend all clients look over their accounts thoroughly!
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April 2023 by Elisabeth Chernichenko
This woman had a really unnecessary ego trip instead of helping me with my banking issue. Do not recommend
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January 2023 by Denis Therrien
(Translated by Google) My branch. And with some exceptional advisers who can then occupy a position elsewhere at BMO like Mouna. And there was also Francesca in customer service at the start and already top notch to then have her office.Several young HEC graduates of whom we can be proud.(Original)Ma succursale. Et avec certaines conseillères d'exception qui peuvent occuper ensuite un poste ailleurs chez BMO comme Mouna. Et il y a aussi eu Francesca au service à la clientèle au départ et déjà top pour ensuite avoir son bureau.Plusieurs jeunes diplôméEs HEC dont on peut être fiers.
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November 2022 by Stéph S
(Translated by Google) Bad customer service, very long wait for the counter. In addition to waiting, we are told to go to the counter before even knowing why we are going to the counter.(Original)Mauvais service clients, très longue attente pour le comptoir. En plus d'attendre, on nous répond d'aller au guichet avant meme de savoir pour quelle raison on va au comptoir.
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November 2022 by Melanie Plourde
I’ve had a couple great experiences, today especially. A really nice lady at the counter helped me, she went above and beyond. Her name is Louise I believe. Thanks Louise!
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September 2022 by Jessica Lytollis
(Translated by Google) If i can give 0 i will..there are people who are really not in the right business..painful customer service.they just told me that they didn't have time to solve my problem therefore to make an appointment 1 week later LOL. What are you doing then? Goodbye BMO.(Original)Si je pourrai donner 0 je le ferai..il y a des gens qui ne sont vraiment pas dans le bon métier.. service à la clientèle pénible.ils m'ont tout simplement dit que il n'avait pas le temps de résoudre mon problème donc de prendre un rendez vous 1 semaine plus tard LOL.Que fais tu alors la ? Adieu BMO.
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February 2022 by Mel Devine
Terrible customer service - can’t make appointments- doesn’t follow measures for masks during Covid - if it didn’t take 5 hours for customer support by phone I wouldn’t be here - would seriously consider changing banks
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February 2022 by Daniel Mailhot
I went there with modification to do to my accounts and the customer service was great. Almost did not wait and over the top i got a debit card replacement because mine was faulty. Within 45 mins i had seen a mamager and i was out with all done and a new card.Was really happy with the services provided
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February 2021 by Kathryn MacDougall
Great team, excellent customer service, excellent online tools, a wonderful experience
