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March 2024 by Guy Beaudry
Lack of skills
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February 2024 by Isa B
My partner had just made a purchase of over $1500 and they lost the invoice before even giving it to him! ?90 minutes later, they gave him some kind of order form signed by the cashier.???
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February 2024 by Bryan Lecuyer
Very good staff and answers your questions
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February 2024 by M L
Purchased 4 items on promotion. Arriving home, my wife explains to me that we don't need them and she wants me to bring them back.Arriving at the customer service counter with my 4 unopened items, with the invoice dating from the day before, the guy with his little mustache, extremely arrogant and haughty, asks me "Why did you buy them if you didn't have any?" didn't need it?""Hey man, you have a return policy for products purchased in your store, learn it and apply it, it will save both your customers who pay your salary and yourself from putting too much pressure on you. If "The customers are so annoying to you (I'll be very polite), you know what to do. Change jobs, there are enough incompetent people like you in retail sales."
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February 2024 by Le Bleu Piles
Refused to take back $100 snow pants in unused, original condition. Normally, there is a one year return for these. Reason given; a pet hair supposedly was observed on them.I made a formal complaint, but was simply referred back to the Shawinigan store. There may have been a “language issue” at this outlet (hopefully not), but no excuse with how Canadian Tire Customer Service failed to be fair in this matter.Canadian Tire just lost a long term, loyal customer.
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February 2024 by Steve Lacoursière
Good luck if you have an item to return to the Canadian Tire in Shawinigan because the manager will find a reason not to refund you even if you have had the item for just a few days.I bought a Keurig coffee maker that failed to make hot chocolate (which is why we bought it). We spent about 10 cups without managing to get a hot chocolate. They refuse to refund because the attendant did a test with coffee and according to her it worked.I complained to Keurig about the quality of their product because this is the second coffee maker that has caused me problems like this.So, I put a big X on Keurig products and another X on Canadian Tire in Shawinigan.I will see the response from Keurig and/or Canadian Tire in the coming days.I'm not at $94 to survive but I'm going to pursue this case to the end.
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February 2024 by Francis Trudel
Good luck if you have an item to return to the Canadian Tire in Shawinigan because the manager will find a reason not to reimburse you even if you have had the item for just a few days, the box intact and the invoice. You are better off buying elsewhere.
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February 2024 by charles savard
Very disappointed with the customer service (automotive parts) bad information on their site after 1 hour of waiting with the manager he never wanted to leave the price indicated on the internet.
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February 2024 by Laouini Maryem
Unhonest garage
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February 2024 by Nathalie Duc
Thank you William in the child car seat sector for taking the time to unpack and check the date of the seat. (Another important element is that the seat was very recently manufactured)
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February 2024 by Alexandra Carpentier
Nice branch, large, good selection of products and clean.
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January 2024 by Antoine Villemure
Real canadian tire
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January 2024 by Yann y Ban
Not impressedInsufficient staff on the floor. No way to get support, when we finally managed to speak to an employee he didn't seem to know anything about the store and told us to go to the other end of the store to try to find another employee. We find another employee, we mention the situation to him and we search for "such and such a product" he looks on his scanner and says: I'm going to go look in the back store, I'll come back and wait for me here. After 20 minutes the employee did not return, we went to make our purchases at Canac, it went well there ?
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January 2024 by Israël
He killed me outside because I didn't come in for Thanksgiving
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January 2024 by Vicky Sabourin
I came to look for tools and found an all-in-one kit. Satisfied as always. THANKS.
