RONA Quincaillerie de la Promenade is noted for its excellent and courteous service. Many reviews highlight the knowledgeable and patient employees, especially in the carpentry and wood department, who take time to understand needs and offer clear, helpful advice. The hardware and basement staff are commended for asking good questions to provide the best solutions, explaining repairs clearly, and avoiding unnecessary sales. The store offers practical services like cutting laminated wood boards for a fee, even if the material was purchased elsewhere. Cashier and checkout staff are also described as very cordial and attentive. Customers report receiving collaborative, friendly, and transparent help, calling the service second to none and a breath of fresh air. The overall experience is consistently rated highly, with many stating they are very happy with the good service received.
Very nice store, well organized, neat, lots of items, friendly staff
July 2025
I have gone to this RONA on multiple occasions and have interacted with 5 staff members, each of them just as kind and helpful. Great customer service!
June 2025
We came to buy plumbing parts, Shaq was super helpful. Amazing customer service.