RBC Royal Bank

Banks
Hours: RBC Royal Bank has a team of generally helpful employees and specialists, with some standout staff members who provide exceptional service. One such specialist, a mortgage expert, is praised for solving problems and helping clients navigate banking rules with patience and solutions tailored to individual circumstances. Another employee, Raya Zelhof, received high praise for making mortgage renewals smooth, clear, and stress-free through her professionalism, knowledge, and support, demonstrating a strong commitment to customer care. While the staff is kind, some branches, such as the Westmount Square location, face challenges with a limited number of tellers for the volume of clients, leading to longer wait times. On a positive note, the bank offers convenient appointment options, including virtual meetings via WebEx and a call-back facility, which saves travel time and makes scheduling easier. Overall, RBC provides good service, with dedicated employees and useful features, though some branches could improve in handling in-person client volume.

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1. Westmount, Quebec