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December 2023 by Hannah Smith
Doesn’t put things in the right box. I have been fighting to find my package for 4 days now. Makes me worried about the Christmas season and my packages arriving to the correct address. Lack of communication and empathy is horrendous.
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October 2023 by Mark H
Great service. Shipping packages is easy
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October 2023 by Victoria Queen
Lazy carriers. They decide if they feel like dropping of packages
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September 2023 by Earlie Maria Knuckles
Some of the carriers refuse to bring my pakages, but still mark it as delivered. Sometimes they send it to other States and say it was delivered.
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July 2023 by mike s
Small busy post office. Was in on a Saturday and the clerk was super helpful and pleasant helping me straighten out my forwarding of my mail. All the clerks are super helpful and friendly.
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May 2023 by Amy Nesbitt
When moving into town, the woman at the front desk was very helpful. The employees are courteous and professional. I use this post office almost everyday to ship my online sales. It is very clean and typically quiet during the week. Saturdays tend to be busy in the morning. I don’t always order home pickup, but if the flag is up on the mailbox, they will graciously pick it up.
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September 2022 by Avery Motyka
The woman working was super sweet and helped me find packages that were being held since I have no mailbox.
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September 2022 by DJ
I read all the bad reviews but still went on a Saturday. Line was long (only open 10am-Noon) but the one lady running the place was super nice and helpful. Maybe management turned things around recently!
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August 2022 by Barry Newman
new postmaster Rob was fantastic. needed a new change of address form he walked me thru it and now shortly we will be getting out mail from RI to go to Fl. This is now such a great part of the postal service with outstanding people working there. The. P.O. service should be proud to have such nice people working for them.Thanks for the great service.
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April 2022 by Quonset Motor Sport
We've had problems for years with forwarded mail. We run a local, seasonal business and we have our mail forwarded during the off season. Each year multiple customers have their mail to us returned for bad address corrections, and they're always properly addressed to our long standing PO Box.Just today the the Charlestown Post Office forwarded to us 2 pieces of mail that were addressed Charlestown residents that have no connection to our business. You can't make this up!
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February 2022 by Richard Levy
We are so lucky to have a local post office. The staff is great and always helpful. Not sure why anyone would have anything negative to say about the Unites States Post Office. One of our great intuitions serving American since it was established by Benjamin Franklin in July 26, 1775.
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October 2021 by SBMX DUBS
So my local USPS allegedly delivered a package to me this week when I was at work, came home and there was nothing there. Delivery confirmation said it was in my mailbox, after talking with Amazon they were polite and understanding in replacing my order. Well nothing showed up again, and so I went to the local branch and asked them to track the package for me. I was shown nothing but contempt from the start, and when I kindly asked her to drop her attitude she started to steam out of her ears. I was being very careful with my tone and body language because I know how it can be in USPS branches. I walked out of there with nothing to show for my time money and hassle other than being mildly harassed and put into a terrible mood. Laurie at Charlestown USPS you get what you give, but in this case I wished her a good rest of the day and left empty handed!
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October 2021 by Phillip Parisi
I read all the bad reviews but still went on a Saturday. Line was long (only open 10am-Noon) but the one lady running the place was super nice and helpful. Maybe management turned things around recently!
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September 2021 by Darlene Bowser
Lousy customer service. I am from NY and visit once a month. Have had a house here for 25+ years ALL OF A SUDDEN we were told if we do not empty our box twice a week they will not deliver the mail. WHAT!! Is this an official postal service regulation? My husband recently died and this has been less possible for us to do. The older woman I spoke to was not giving an inch & was not sympathetic. I would give this place a 0 if I could.
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September 2021 by Chloe Joy Frelinghuysen
I sent a package at this location and the counter lady was lovely and helpful! Very easy experience.
