New Balance is known for its outstanding customer service and knowledgeable staff. Customers frequently mention how helpful and friendly the employees are, with several reviewers praising specific team members like Nick, Tristan, Nelkin, Luis, and Gabriel for their professionalism and genuine care. The staff takes the time to measure and scan feet, ensuring customers find the most comfortable shoes, such as the popular 990s. Many visitors appreciate the relaxed shopping experience, noting that the employees are not pushy and are willing to provide detailed information about shoe recommendations. Customers feel valued and respected, leading to high recommendations for the store. Overall, New Balance offers a welcoming atmosphere where shoppers can find the perfect footwear with the assistance of dedicated staff who genuinely enjoy helping others.
This store and the personnel were awesome. They even gave me a discount on the socks that I needed. These black cats are fire. They kept me updated with the order and its delivery, I'm very grateful for their kindness and the service that they provided.
April 2026
The manager Nelkin helped me out today. Excellent and professional customer service. Thank you!
March 2026
Nelkin sold me my first pair of New Balance and has helped me pick out a few more over the past year at the Cranston store. Super friendly, really knows the shoes, and always helps me land on the right pair. Now I’m a regular customer.
