Citizens is a customer-focused bank dedicated to helping people manage their finances effectively. With approximately 1,100 branches across 15 states and around 3,100 ATMs, it offers convenient banking options both in-person and online through a highly-rated mobile app. Customers appreciate the friendly and professional staff, often noting their calm demeanor during busy times. Many express satisfaction with the support provided, especially when dealing with urgent financial needs, like wedding planning or home equity lines. Reviews highlight individual staff members for their expertise and efficient service, ensuring that clients receive the assistance they need. Citizens is committed to making banking a better experience for everyone.
Always friendly. As long as you don't go during lunch hour, never a long wait. We "do business" here and rely on them to help us treat our patients better!
November 2022
I personally have never had a problem with this bank. Everyone that works there is great. Rosanne is by far the best business person to deal with. She knows her stuff. Very professional & efficient. I will be seeing her again for my second home equity line.
November 2020
Went in to solve a complex issue. Bill the branch manager there, helped me out without having to wait. Everything was taken care of. Appreciated the good service.
