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“This is a fantastic place to do business. The people who work here are so far beyond helpful, I can't believe I am reviewing a bank! As a small business, I get their (free) check scanner and so I do not have to leave the desk to make that deposit. Savings accounts earn interest. (whoa! lol) One reason they call it FREEdom bank is free from those horrid bank charges. They just have different business model, and it is sooo consumer friendly. Check 'em out! And oh! ...dog biscuits at the drive-thru when you have to make those cash deposits!!”
“For some odd reason, whenever I step into a traditional bank, I can't help but feel intimidated and marginalized. (in a nasal, high-pitched voice) "Sir! You have to run your ATM/Debit card through the machine and enter your PIN before I can help you." Yeah, right... NOT SO at Navigant! I've been using the same branch for a while now and I barely ever get asked to provide my ID, let alone run my ATM card (which I almost never use, Especially when I have a line of people behind me who could possibly See my PIN being entered!) In other words, the employees recognize you and treat you as an equal! Personal. Informal. Relaxing. These are three words I'd NEVER use to describe an old-school bank, but they describe perfectly a credit union such as Navigant! The only criticism I have for this branch is that the parking lot is tiny and badly designed and not terribly navigable. (see what I did there?) Been a member since they started out as Dexter Credit Union back in prehistory (before cellphones)!”
“I opened my Citezens Bank account in Johnston RI about 6 months ago .the place is very clean ! The People that work there are so Pleasant ! If you need your money to be in a Safe place go to Citezens Bank on Hartford Ave in Johnston RI”
“Sunday night I went to the drive up atm to deposit a large amount of cash. Of course I shoved too many bills in. It kept my money. And did not verify the deposit. I panicked. The banks are closed on sundays. I went in early Monday morning. Freaking out a bit. I learned the drive up atm is handled by an outside company. More panic set in. I needed to deposit that money immediately. They don’t come out until Tuesday for that atm. But. Within an hour. The company had come out. I got a call from citizens. They deposited my money. And I didn’t have to leave my house again. Couldn’t be happier.”
“I am giving this bank 5 stars because I just refinanced my house with them. It was easy and I have never even met the man who did the work for me. Everything was done virtually. Lance Conte helped me make decisions through email and a website dedicated to my account. I felt so safe and really appreciated. The interest rates were low and there has been a rush of people refinancing. I was told that it would take 3 months and it has taken a little less than that. Nice. I like to know up front what to expect. Today I got a call from the closing company. They are coming to my house for the closing. I like that I can determine the level of safety that will be in place. Definitely will stay with Citizens.”
“Easy drive thru..quick and very personable service.To me, they are like the way things were when I was growing up.. neighborly. When I drive up the staff greets my sister and I with a warm welcome.I notice the thoroughness when I make my deposit .When I used to go inside.... whenever I asked about something..like other services. I found these professional s informative and never too busy..”
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“Vjolla helped me out today with my restricted card. She immediately identified the issues and lead me through the steps to get a new card. She worked fast and was very easy to work with and had a great personality. Way to go Vjolla!”