-
January 2026 by Charlie Beausejour
This is actually about Cox Communications online and phone service. They were fine when I signed up with them just over a year ago.
I decided to close my account, at first for a month, because my bill went up by $9+. I then decided to close my account. The person said he saw the problem and would fix it and send my money back.
I waited over a week, then when I looked in the app, it showed it would go for my return month. So, I called to cancel once again. That was done.
I spoke to three people in the same day and kept telling them to send me a return label. They said if I go to UPS, they have their address and can make the label themselves.
I went and they said I needed the label. They don't have Cox in their system. The app wouldn't let me call or text with anyone, so I had to take it to a Cox stores about 5 miles from here--I don't drive!
-
October 2025 by Joaquim Santos
Hopefully I got or I should say they everything settled.
-
July 2025 by Mark Leach
Great customer service!
-
July 2025 by Bella
Quick service nice ppl
-
June 2025 by Sharon Nason
Very quick and efficient
-
June 2025 by MR. Crabs
40 minutes plus and still waiting, just to get a replacement remote.
-
June 2025 by William Wells Jr
Service constantly going down and being interrupted in the past month going to cancel my subscription
-
May 2025 by REBECCA RUSSO
Staff was helpful, quick and efficient
-
March 2025 by Brian Resnevic (Res)
Greeted cordially and welcomed. I returned the equipment quickly. They even held the door open for me on the way out. Many people rate the cable industry poorly on customer service. I did not see any evidence of that on my visit.
-
February 2025 by Deni Seal
Cox store was great!
-
January 2025 by Manny Garcia
It was fast and good surf
-
January 2025 by Robert Karen
Check in system not working. Just needed a new remote based on the people waiting and the slowness of service I would have been there over 2 hours. So I left and call customer service instead. The store is awful.
-
November 2024 by Lisa Bencivengo
Tracey at the Lincoln Cox store has been a pleasure to deal with. We’ve gone in numerous times for assistance with our dad’s account and she has been of great assistance. She also went out of her way to get my sister added to her boyfriend’s account, calling him and working with him to remember his PIN (no easy feat!). Thank you, Tracey
-
October 2024 by Alissa A
Nick has been excellent to deal with! Any little hiccup to arise, he immediately takes care of! He’s responsive and super helpful! This is my first experience with a cable company and so far so good thanks to him!
-
September 2024 by Daryl
Went to pay my bill today.They made me wait 1 hour service sucks.I am going to switch over to verizon
