Cox Store in Lincoln offers a wide range of services including ultra-fast Multi GIG Internet, next-generation 5G mobile plans, and the latest mobile devices. Customers appreciate the helpful and friendly staff who go out of their way to assist with account issues, new service setups, and troubleshooting. Tracey is frequently commended for her excellent customer service, patiently explaining plans and making the process easy, even for those who are not very tech-savvy. Nick is praised for his responsiveness and quick resolution of problems, ensuring a smooth experience. Brandon received positive feedback for his patience and efficiency in fixing complicated issues and even helping lower bills. Many customers mention the convenience of quick in-and-out service, with minimal wait times, especially during quieter times. Overall, the store is recognized for delivering reliable service, personalized support, and exclusive offers on Internet and Mobile plans, making it a trusted place to stay connected at home and on the go.
Hopefully I got or I should say they everything settled.
March 2025
Greeted cordially and welcomed. I returned the equipment quickly. They even held the door open for me on the way out. Many people rate the cable industry poorly on customer service. I did not see any evidence of that on my visit.
October 2024
Nick has been excellent to deal with! Any little hiccup to arise, he immediately takes care of! He’s responsive and super helpful! This is my first experience with a cable company and so far so good thanks to him!
