Citizens is a bank that offers modern services like virtual assistants at their drive-thru, providing convenient virtual assistance even during ongoing construction. Despite some building renovations, the branch remains functional. Customers have experienced outstanding service, with staff members going above and beyond—handling follow-ups, resolving issues promptly, and providing helpful, friendly support. The bank has a long-standing reputation, with some customers having dealt with the branch for over 20 years across various banking needs such as business, personal, student, and car loans. Overall, Citizens is known for helpful, cooperative staff and a commitment to excellent customer service.
I've dealt with this branch for 22 years, business, personal, student loans, car loans etc. They have been great! Very helpful, cooperative and a pleasure to deal with!
