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October 2023 by Ed R.
This has to be the worst CVS unless they're all the same. The number of times they say your prescription will be ready by a certain time and it is not ready even after getting there two hours after the time they gave you is staggering. It's always the same, "it should be ready in 20 minutes". Just tell me to come in when I have the time to wait already because either way you're waiting. At least they would provide the courtesy of letting you arrive when you had 20 minutes to wait. Unbelievable.
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November 2022 by jordan s.
This honestly is the worst CVS pharmacy in existence. The staff is incredibly rude anytime you try to talk to them it is hostility out the Wazoo. I have asked to have my prescription sent over several times to other pharmacies and the pharmacy manager gave me quite a shitty attitude this morning, save your time go to literally any other pharmacy. The people here are horrible and also expecting you to pay twice for prescription They messed up.
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October 2022 by Jeff C.
The pharmacy leaves a lot to be desired. Severely understaffed. I was told to come back multiple times and still no prescription filled. I called the following morning - and still no prescription filled. Someone needs to come in and organize this place, especially the pharmacy.
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July 2022 by Neil G.
Understaffed, long long pharmacy waits. Very rude and sullen pharmacy staff. One could understand anyone meeting the public could have an off day, the staff here are consistently I'll mannered and short tempered with the public. I'm not going back to any cvs.
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November 2021 by Kimberly J.
Another terrible experience at the pharmacy here. I am understanding of the fact that most businesses are short staffed right now, what I can not be understanding of is courtesy. I as a customer for several years here can understand how busy employees are at this particular pharmacy, but after I wait over 20 minutes each encounter here, I should not have to be treated poorly. Dolton was very rude and condescending and to be honest not helpful at all. After waiting in line to pick up 2 prescriptions, I was told the one I dropped off the day before, and was told it would be ready in an hour, and I received text messages for, was in fact, not ready the next day, and Dolton did not know why, could not find out why, and rudely told me to go wait in a separate line now to find out. terrible customer service. luckily a very kind women, whom I believe to be the Pharmacist, was able to assist and kindly help me.
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October 2020 by Stacy R.
I just left CVS on October 9, 2020 at 11:30pm I was the only person in the store and walked up to the pharmacy because I thought I had a prescription to pick up, I did not have a prescription but I had four items that I asked Pam to ring up for me and she REFUSED to ring up my four items. She told me she was so busy that she could not help me I looked around and I told her that there was not one person in the store but me. She started to yell for the girl up front Jennifer who did help me. Pam also told me that if I did have a prescription she would only ring that and I would have to go to the front for my 4 items. Maybe Pam is new because she was wearing jeans and tshirt, not the professional uniforms worm by the day shift who are willing to ring up 4 items. Had Pam not been so rude, unprofessional, yelling across the store, didn't try to fix the situation just pushed me like I was bothering her. I had to ask her what her name was 3 times before she told me. All around it was disgusting of Pam to not help me, you work for CVS thats a 24 hour store and you should be more accommodating to customers. What if Jennifer was in the restroom. I would have had to wait because Pam REFUSED to help me?? Pam should have to really take a customer service class and take a page from Mckenzie Finns book. Always smiling and very professional. Thank you Jennifer for your amazing customer service when your "teammate" for the night was such a disgrace.
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October 2019 by Wednesday A.
This is the absolute worst cvs and the drive through line for the pharmacy is awful. Half the time you can't even get in it or you're blocking the fire lane. Today I got lucky, I was the second person in line. While waiting 15 minutes. Seriously 15 minutes 4 more cars got behind me. I get to the window and no ones there. Pushed the button and wait. And wait. 5 minutes later employee comes to window. Finally! I hadn't planned on 20 minutes of my 30 minute lunch in my car at cvs. I give her my info. And wait and wait and wait. At this point I'm seriously considering switching to Walgreens but they're worse. So I wait. She comes back. I'm waiting for the paper to sign. She's carefully putting my scripts in a brown bag. JC just give me them. She gives me paper to sign. Pen hits side of car. Fabulous. I sign. Finally get my bag. And it's been over a half hour. Switching to Portsmouth where the employees have personalities, consideration for your time and some speed.
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June 2019 by Jack L.
The best thing about CVS is that you can find it in so many places. And many times it is just few minutes from where you are. I bought something to help remove nozzle from the nose of a baby. Something made of plastic, that could easily cost $2 in other stores cost here $14. Expensive. So I can say that next time I'll come to CVS only if I have to. But they are everywhere, and you know you will get what you need here. This is why I go with 3 stars.
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May 2019 by Andy L.
Severely overpriced. Everything at the Walgreens across the street is cheaper and exactly the same. 3 stars because they are 24/7, and that's not common in more rural areas.
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June 2018 by Rebecca K.
I honestly normally love this CVS because of the 24 hour convenience and great staff, but that was all ruined today! I went in to print a photo and as I was trying to figure the photo computer out, the line got about 12 people deep within a matter of a minute. The young girl at the register was working fast and requested help on the microphone... and must've pressed a help button too. About two minutes later, as the line is still growing, a man explodes out of the office and says VERY loud "OK. I HEARD YOU. ONLY PRESS THE BUTTON ONCE!" In the meanest and most condescending voice I've ever heard out of management! It scared me and physically made me jump! The man goes and helps check customers out with a miserable face and zero friendliness... and once the line was gone, the girl went to do something in an isle, and the man stayed behind the counter. I smiled and said "excuse me! ".. and he came over to the photo computer, he said "yes?".. I said "I believe you owe that hard working young girl an apology, the way you came storming out of your office scared the heck out of me and yelling at her was just inappropriate"... he said "oh sorry" in the most ingenuine way possible... I told him that I personally don't care how I feel about the situation, but you owe the girl an apology. He said "ok ya I'll talk to her"... Now, I don't normally write a bad review, but I know that guy isn't apologizing to that hard working kid on his own... so I'm hoping corporate will see this and make sure he gets off his power trip and does. I understand that everyone has a rough day, but I've seen this guy storming around the store before...but never treat anyone like a dog like that before, so, Mike, aka the manager that treats young employees like dogs, it's time for to relax, nothing that you do at CVS or that's going on at CVS is that serious for you to humiliate a hard working kid like that. You only embarrassed yourself. Please apologize, once I know for a fact that you have, I'll remove this. Have a great day!