The DHL Express Service Point in Pawtucket offers international and next day shipping services for personal or business needs. Reviews consistently highlight a helpful and expert staff who provide great service. Customers describe the crew as calm under pressure, incredibly helpful, professional, informative, patient, and courteous. Staff members are noted for guiding customers through the process, answering questions, giving good guidance, and making the process very easy. Specific assistance included helping with important medical equipment, aiding with packages for international family gifts, handling licensing paperwork, and ensuring customers do not pay more than needed. The service is praised for making customers feel comfortable, valued, and for turning around difficult shipping situations with other carriers.
I want to recognize 5 start service I just received from Jerome. I had to mail some legal documents to Guatemala and Jerome made the process super simple and easy. He answered all my questions and I was in and out in 5 minutes. Thank you!
March 2025
I just had a great experience here. They were fast and friendly.
February 2025
Great service from Michelle in Customs/Imports…. She made me feel comfortable and calmed me down, even though I had important medical equipment that was held up and potentially sent back to Europe. Still waiting for the result, but I know we have done everything possible and she was very calm under pressure. Thanks Michelle!
