Rhode Island Credit Union has a long history of serving its members since its founding in 1946. The credit union operates on a unique model where members are the owners, guiding the decision-making process to focus on member needs rather than distant shareholders. The credit union has faced industry changes over the years, and the Board and Management have worked to adapt and keep up with the evolving financial and technological landscape. Members generally report positive experiences with the friendly and helpful staff, though there have been some issues with the credit union's website functionality at times. One member, Barbara J. Andrade, shared an exceptional experience working with employee Danielle Leone. Despite an initial loan denial, Danielle took the time to understand Barbara's full financial situation, gather additional documentation, and ultimately get the loan approved the same day. Danielle's caring, above-and-beyond approach made Barbara feel special and valued as a customer. Another long-time member expressed overall satisfaction, rating the staff 5 stars, though they had some frustrations with the website and app performance. A third member praised employee Mariesa Goralnik for delivering great customer service. While one member disliked the credit union's requirement to access their personal bank account for loan payments, the majority of reviews highlight the credit union's commitment to its members.
I’m so happy I chose this bank for a home equity loan. Mariesa worked with me from the beginning to the end of the process and was very helpful. Their home equity rates with zero closing costs are the most competitive offer in the state from my research. Definitely suggest stopping by and asking about their process!
May 2024
NEVER HAD A PERSON THERE SPEAK DOWN TO ME!LIFE IS A Mirror...YOU get what you give!!!
April 2024
Often times we only hear about negative experiences, but I would like to thank Mariesa Goralnik for going above and beyond to help me. She is so amazing and delivers such great customer service. Rhode Island Credit Union is so lucky to have such a great employee.
