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June 2025 by Livi Gandolfo
I had a great experience at Verizon setting up a few new phone plans. Our associate was very kind and patient with us when trying to find the correct account information. I think her name was Yonny. Great customer service!!
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May 2025 by Linda Paolino
Had the most incredible salesperson help me to buy new phone and set up everything. I was there for 3hrs bc of a system problem. His name is Stephen Augustine at Verizon store in No Prov RI. He was amazing
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February 2025 by Toya Peeps
They stare at each other and are not helpful at all don’t bother wasting time at this place! The mall needs to close and take this store with you! So many workers all a waste of time!
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December 2024 by Katie Taylor
Great experience at this Verizon store. My phone was stolen and they helped me through finding an affordable replacement and transferring all my personal information onto a new phone.
Isaac was incredibly kind and helpful and made setting up my new phone a breeze.
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November 2024 by Erika Perez
i got such amazing customer service today from Jarvis. he was kind and knew what he was doing!
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July 2024 by James Dean
Excellent
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July 2024 by Patrick Straus
In the beginning everything was fine and helpful till they uphold me on a new phone for myself and family on the plan. They said it would be zero increase on the phone bill. The bill came in 100$ a month more expensive and they sold me on a new charger when my other being only a year old they said I needed it for this so I got it but all my research showed it was perfectly fine to use the older one. Then I was waiting in the side inside the store and when they thought everyone was gone they were cursing, talking about girl clients in not respectful ways and just simply don't trust that bunch after my experience. Sorry all set.
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June 2024 by Pat S
In the beginning everything was fine and helpful till they uphold me on a new phone for myself and family on the plan. They said it would be zero increase on the phone bill. The bill came in 100$ a month more expensive and they sold me on a new charger when my other being only a year old they said I needed it for this so I got it but all my research showed it was perfectly fine to use the older one. Then I was waiting in the side inside the store and when they thought everyone was gone they were cursing, talking about girl clients in not respectful ways and just simply don't trust that bunch after my experience. Sorry all set.
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June 2024 by Ms. Laurie Nicholson
I had to bring a Verizon TV cable for a refund.
The representative took care of the procedure with ease.
He was very happy to take care of it, had a smile on his face.
Checked my Gmail to send me the receipt.
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December 2023 by Carson Smith
My phone was having an issue with the SIM card and I rushed to the store after work to see if I could get it fixed. I was worried it would take a while or be a hassle. However, the associate was very friendly and helpful and everything was taken care of in less than 10 minutes! Great experience!
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November 2023 by Yessica Urizar
Worst company ever do not do any business with them they target poor neighborhoods to rip people off the agents will follow you around till you accept to try their service with false information to get you to sign up and charge you even if you deny the service once you catch their bluff they will ignore you when you reach out to customer service and will charge you even though they don’t provide any service I received their equipment July 5 I called to activate on the same phone call before any activation I realized they gave me false info so I asked the phone agent No to activate and send me instructions to rerturn the equipment send it out the next day they had it in their possession by July 11 and proceeded to charge me a full bill I called told the phone agent the situation she cleared my hill cause clearly I didn’t want to do business with a company who starts by lying to me and they proceeded to bill me again I called again they said a supervisor would be reaching out to me nobody called a month later I’m in collection for a service that was never provided and only accepted because the agent near my house literally followed me and my child into ma Donald’s sat with us convinced me the service was free with the acp and I had nothing to loose if I tried itOnly put one star cause it wouldn’t let me post but if I could give less than zero I would don’t do business with Verizon
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October 2023 by Michael M.
Tried "cutting cord" and only keeping the internet service from Verizon. They wanted to charge $130 a month for service and said none of there programs were available in my area. Aka "no other high speed internet options are available in your area so we're going to hold you over a barrel". iv since cancelled and couldn't be happier with COX at half the pric.
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October 2023 by African Girl
1. Verizon (Cell phone) is something I just brought a brand new phone SG23+ lots of money for it with no chargers, headphones, 0 accessories in box n etc.......2. Time for me to transfer my old phone to new phone they can't help you out because they charge $30.00 for this LOL. I'm doing it myself and asking questions about how to connect the USBs the sales lady kept saying it will be $30.00 for me too help you.+ I didn't get help to set up a Verizon account to set up billing payments because staff she refused to help me. I was told to go to this store from the 1800# lady who said that staff will help me here instead was told every 0.5 seconds it will be $30.00 for help. Noo lies check yall cameras3. Money hungry company. What happened to helping the customer out with a nicer talk and attitude¿¿¿ instead of repeating over and over it will be $30.00!!!!! for us to help you. And she knows who she is sitting at the main front entrance. YOU SUCK she was the white lady sitting next to the Spanish lady today around 12pm4. Knowing this now that they charge for every little help will not be going over here again, thinking about canceling my whole VERIZON cell plan from this experience at this store and I'm a brand new customer at that she was not nice nor friendly very RUDE.5. Will call corporation and report this. Letting yall know and don't respond back to my Google review with B.S excuses.
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October 2023 by Todd Bowes
Very nice and helpful people here.
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July 2023 by Tina Johnson
The associate was very helpful with technical support.
